Trusted A. O. Smith water heater service, repair and installation—reliable, efficient hot water across Metro Vancouver.
⏱️ Same-day response · Next-day appointments for non-emergency work
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A. O. Smith is one of the most popular water-heater brands in BC. We install and repair their ProLine tanks, Voltex heat-pump units and tankless models—sizing for your household and handling gas, electric and venting work to code.
Not sure of your model? We service the full AO Smith range—just tell us what you have.
AO Smith builds a wide range of residential water heaters — from standard atmospheric storage tanks to high-efficiency condensing gas units and hybrid heat pump models — that map well onto the housing mix found across Metro Vancouver. Their Signature Select and ProLine XE series natural-gas storage tanks are popular in detached homes and older townhomes where a direct-vent or power-vent replacement is straightforward. For condos and newer builds where gas may not be an option, the Voltex hybrid heat pump water heater (HPWH) draws heat from surrounding air and can cut electricity consumption by up to 70 percent compared with a standard electric tank, which matters when BC Hydro rates are the alternative.
AO Smith's Optimized Performance (OP) and Signature Premier condensing gas tanks achieve first-hour delivery ratings that work well in Metro Vancouver households that have heavier hot-water demand — larger families, homes with multiple bathrooms, or suites. The brand's CoreGard magnesium anode rod, found on mid-range and premium models, provides meaningful corrosion protection given that Greater Vancouver water, while generally soft, can still attack tank linings over time. CANRO technicians are familiar with the full AO Smith residential lineup and carry common parts to service appointments, reducing the need for return visits.
Installing any new water heater in BC requires a permit pulled through Technical Safety BC. CANRO holds gas licence LGA0043870, which authorises our Red Seal technicians to perform and sign off on natural-gas appliance work including AO Smith gas water heaters. For power-vent models, correct venting diameter and run length must match the unit's specifications — undersized PVC runs are a common error on DIY or unpermitted replacements that shorten equipment life and can void the AO Smith warranty. Electrical installations for AO Smith electric tanks or the Voltex HPWH require a dedicated 240 V circuit, and in older Metro Vancouver homes the panel capacity is worth verifying before the unit arrives.
The most common service calls CANRO sees on AO Smith water heaters include thermocouple or thermopile failure on older standing-pilot gas models, sediment-related efficiency loss on tanks that have never been flushed, failed upper or lower heating elements on electric units, and anode rod depletion leading to sulphur odour in hot water. AO Smith's electronic gas valves on newer ProLine and Signature models carry diagnostic LED codes that speed up diagnosis considerably. If your AO Smith tank is making a rumbling noise, producing discoloured water, or not recovering fast enough, those are signs the unit needs service before a more costly failure develops. Contact us through our contact page to book a same-day or after-hours diagnostic.
Planning a heat-pump upgrade? Check current BC Hydro, Better Homes BC and utility program requirements before installation. The Canada Greener Homes Grant and Loan are closed to new applications. Eligibility and permitted combinations depend on the program; confirm approval before relying on funding.
“Canro does an amazing job! Super professional and skilled with everything—boilers, furnaces, and AC. Always a pleasure working with them!”
“Five stars for Canro. We needed a replacement of a 30-year-old boiler. A new high-efficiency unit was installed—clean, professional work.”
“I can’t speak highly enough about George, who was recommended for a boiler service call for my parents’ home. George is excellent.”
We’re factory-trained across every major brand. Explore another, or call and we’ll handle whatever you have.
Tell us what’s going on. Most calls are answered the same business day.
A licensed tech diagnoses the issue and gives you honest options—no surprises.
We do the work cleanly, walk you through it, and handle any rebate paperwork.
25+ years keeping Metro Vancouver homes comfortable. Honest advice, upfront pricing, work that lasts.