Question 1

What HVAC services does CANRO offer in Metro Vancouver?

Accepted Answer

CANRO installs, services and repairs boilers, furnaces, heat pumps, hot water tanks, tankless water heaters, gas fireplaces and air conditioning across Metro Vancouver. We work on residential homes, townhouses and condos throughout the Lower Mainland.

Question 2

How long has CANRO been in business?

Accepted Answer

CANRO has been serving the Greater Vancouver area since 1999. Our founder George is recognised by customers as one of the most experienced boiler and hydronic heating technicians in the Lower Mainland.

Question 3

What areas do you serve?

Accepted Answer

We cover all of Metro Vancouver: Vancouver, Burnaby, Richmond, Surrey, Coquitlam, North Vancouver, West Vancouver, New Westminster, Delta, Langley, Port Moody, Port Coquitlam, White Rock, Pitt Meadows, and Maple Ridge.

Question 4

Are CANRO technicians licensed and insured?

Accepted Answer

Yes. CANRO holds Technical Safety BC contractor licences for gas (LGA0043870) and boilers (LBP0046450), our technicians are Red Seal certified for HVAC and gas, and we carry full liability insurance and WorkSafeBC coverage.

Question 5

How can I book a service call?

Accepted Answer

Call (604) 359-1081, email info@canroheat.ca, or use the booking form on canroheat.ca. Most calls are answered the same business day and we offer next-day appointments for non-emergency work.

Question 6

Do you offer free estimates?

Accepted Answer

Yes. Free in-home estimates are provided for boiler, furnace, heat pump and water-heater replacements. Diagnostic visits for repairs carry a flat service fee that is credited toward the repair if you proceed.

Question 7

What brands do you service?

Accepted Answer

We service all major brands including Viessmann, Navien, IBC, Rinnai, Rheem, Bradford White, Weil-McLain, Laars, Baxi, NTI, Lennox, Carrier, Bryant, Goodman, Trane, York, Daikin, Mitsubishi Electric, AO Smith, Bosch, Noritz, Giant, GSW, John Wood, and Valor.

Question 8

Do you offer government rebates for heat pumps?

Accepted Answer

Yes. We are a registered contractor for BC Hydro, FortisBC and federal Greener Homes rebates. A high-efficiency heat pump installation can qualify for significant combined rebates depending on your home, equipment and income, and we handle the paperwork for you.

Question 9

How quickly can you replace a broken hot water tank?

Accepted Answer

Standard 40 or 50-gallon gas or electric tanks are typically replaced same-day or next-day from stock. Tankless water heaters and larger-capacity units usually take 1–3 business days depending on parts availability.

Question 10

Why should I choose CANRO over other HVAC companies?

Accepted Answer

CANRO has been operating in Metro Vancouver since 1999 with a 4.9-star rating from 85+ Google reviews. We specialise in difficult boiler systems (Viessmann, IBC, Baxi, Laars) that many companies do not service, we give honest options instead of upselling, and our work is performed by long-term staff — not subcontractors.

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