By the CANRO Heating & Cooling technical team · Licensed HVAC & gas-fitting contractor, Metro Vancouver · Last updated May 2026
⚡ Quick answer
Because a heat pump both heats and cools, it works year-round and benefits from a tune-up once or twice a year. Maintenance keeps efficiency high, protects the compressor, and catches small refrigerant or airflow issues before they become expensive. Call (604) 359-1081 to book your heat pump tune-up with a licensed CANRO technician.
TSBC-Licensed Gas FittersRed Seal HVACWorkSafeBC InsuredPermitted & Inspected InstallsServing Metro Vancouver Since 1999We File Your Rebates
What an annual heat pump tune-up includes
A real heat pump tune-up is a thorough, instrument-based inspection - not a quick look and a sticker. Here is exactly what our licensed technicians do on every visit:
Clean or replace filters and check airflow across the indoor coil
Wash the outdoor coil and clear leaves, debris and obstructions
Check the refrigerant charge and inspect for leaks
Test heating and cooling modes and the defrost cycle
Inspect the reversing valve, contactor and capacitor
Check electrical connections and amperage draw
Clear and test the condensate drain
Verify the thermostat and any backup-heat staging
Why maintenance matters here
A heat pump runs far more hours than a furnace because it works in both seasons, so airflow and a correct refrigerant charge matter even more for efficiency. Our wet coastal climate also drops a lot of leaves and debris around outdoor units, which restricts airflow and makes the system work harder if it is not cleaned.
We are TSBC-licensed and WorkSafeBC-insured, and we have maintained Metro Vancouver heating and cooling systems since 1999. Every visit is documented so your manufacturer warranty stays valid.
When to book your heat pump tune-up
The best time is spring or fall (it runs year-round), so your system is ready before it is working its hardest. If it has been more than a year, book now - and ask about a maintenance plan so you never have to remember again.
Signs you are overdue
Call us for a tune-up if you notice any of these:
Weaker heating or cooling than you remember
Ice building up on the outdoor unit beyond normal defrost
Rising hydro bills with no change in use
Longer run times or short cycling
New noises from the indoor or outdoor unit
It has been more than a year since the last service
Because it runs in both heating and cooling seasons, we recommend professional maintenance once or twice a year, plus regular filter changes you can do yourself. A heat pump simply logs more run hours than a furnace, so upkeep matters.
Why is the outdoor unit so important?+
The outdoor coil exchanges heat with the air, and our climate drops leaves, needles and debris around it. A blocked coil makes the system work harder, costs you efficiency, and shortens compressor life. We clean it as part of every visit.
My heat pump ices up in winter - is that a problem?+
A little frost and a periodic defrost cycle are normal in cold, damp weather. Persistent heavy ice that does not clear is not - it points to airflow, refrigerant or defrost-control issues we should check.
Does maintenance keep my rebates and warranty valid?+
It protects the manufacturer warranty, which usually requires documented servicing, and it keeps the system running at the efficiency the rebates were based on. We document every visit.
Book your heat pump tune-up today
Stay safe, efficient and under warranty. A licensed CANRO technician will do it right and document the visit. Serving Metro Vancouver since 1999.
Yes. Vancouver's mild winters (average lows above -5°C) are ideal for cold-climate heat pumps. A properly sized modern heat pump can cover 100% of heating and cooling for most homes, cut heating bills by 30–60% versus electric baseboards or oil, and qualifies for combined BC Hydro, FortisBC and federal rebates.
What rebates are available for heat pumps in BC?
Rebates are available through CleanBC, BC Hydro, FortisBC and the federal Greener Homes program, with additional income-qualified top-ups for eligible households. The amount depends on your home, equipment and income — CANRO is a registered contractor and handles the paperwork and confirms exactly what you qualify for.
Should I get a ducted heat pump or ductless mini-split?
If you already have ductwork from a furnace, a ducted central heat pump is usually the better choice for whole-home comfort. Ductless mini-splits are ideal for additions, suites, garage conversions, and homes without ducts (radiant heated houses).
How long does a heat pump last?
A modern heat pump installed by a qualified contractor typically lasts 15–20 years. Annual maintenance, regular filter changes and keeping the outdoor coil clear of leaves and debris all extend service life.
Do heat pumps work in cold weather?
Modern cold-climate heat pumps from Mitsubishi, Daikin, Carrier, Lennox and Bosch maintain rated capacity down to -15°C and continue producing heat (at reduced capacity) down to -25°C — far colder than Metro Vancouver ever gets.
What HVAC services does CANRO offer in Metro Vancouver?
CANRO installs, services and repairs boilers, furnaces, heat pumps, hot water tanks, tankless water heaters, gas fireplaces and air conditioning across Metro Vancouver. We work on residential homes, townhouses and condos throughout the Lower Mainland.
How long has CANRO been in business?
CANRO has been serving the Greater Vancouver area since 1999. Our founder George is recognised by customers as one of the most experienced boiler and hydronic heating technicians in the Lower Mainland.
What areas do you serve?
We cover all of Metro Vancouver: Vancouver, Burnaby, Richmond, Surrey, Coquitlam, North Vancouver, West Vancouver, New Westminster, Delta, Langley, Port Moody, Port Coquitlam, White Rock, Pitt Meadows, and Maple Ridge.
What Metro Vancouver homeowners say about CANRO
Verified Google reviews — 4.9 average across 85+ ratings
★★★★★
"Joe and Allan is a great team of plumbers. They gave me the right advice and helped me make a good decision with my heating."
Nikita Bhatia
Google review · May 2026
★★★★★
"The technical team is extremely efficient and skilled. They installed the water tank in two hours and the RUUD tank is working perfectly well."
Mona Abdalla
Google review · May 2026
★★★★★
"We are so happy with the service provided by Joe and Alan. Alan was recommended to us to replace our hot water tank."
Bonnie Tin
Google review · Feb 2026
★★★★★
"Highly recommend."
Armin Rajabi
Google review · Jan 2026
★★★★★
"Canro boiler services were genuine life savers. I was stuck without heat overnight and they came by and got my boiler running."
William
Google review · Jan 2026
★★★★★
"Canro came in and fixed my boiler that was throwing all types of codes that I couldn't understand but the technician explained everything."
