# CANRO Boiler Service and Repair > CANRO Boiler Service and Repair is a Metro Vancouver HVAC contractor based in Burnaby, BC, Canada. We install, service and repair boilers, furnaces, heat pumps, tankless water heaters, gas fireplaces and air conditioning. Founded in 1999. Licensed Technical Safety BC contractor — gas licence LGA0043870, boiler licence LBP0046450 — with Red Seal HVAC technicians. Google rating: 4.9★ (85+ reviews). ## Contact - Phone: (604) 359-1081 (primary) - Phone: (604) 789-6767 (Google Business Profile line) - Email: info@canroheat.ca - Address: 7325 6th Street, Burnaby, BC V3N 3L2, Canada - Hours: Mon–Fri 8am–6pm, Sat 9am–5pm, Sun 10am–4pm - Service area: Vancouver, Burnaby, Richmond, Surrey, Coquitlam, North Vancouver, West Vancouver, New Westminster, Delta, Langley, Port Moody, Port Coquitlam, White Rock, Pitt Meadows, Maple Ridge ## Core services - Boiler installation, repair and annual servicing (Viessmann, IBC, Baxi, Laars, Weil-McLain, Navien, Rinnai, NTI, Rheem, Bradford White) - Gas furnace installation and repair (Carrier, Lennox, Bryant, Goodman, Rheem, York, Trane) - Heat pump installation with BC Hydro / FortisBC / Greener Homes rebates (Mitsubishi, Daikin, Carrier, Lennox, Bosch) - Tankless water heater installation and repair (Navien, Rinnai, Noritz, Bosch, Rheem) - Hot water tank replacement (Bradford White, Rheem, AO Smith, John Wood, Giant, GSW) - Air conditioning installation and repair - Gas fireplace service and repair (Valor and other major brands) - Same-day and emergency HVAC service across Metro Vancouver ## Why customers choose CANRO - 25+ years serving Metro Vancouver (since 1999) - 4.9-star Google rating across 85+ verified reviews - Specialist expertise on European and high-end North American boilers (Viessmann, IBC, Baxi, Laars, Weil-McLain) that most HVAC companies don't service - Direct work — no subcontractors - Free written estimates on installations; transparent diagnostic fee on repairs (credited toward repair) - Permitted, code-compliant work under BC and TSBC regulations (TSBC licences: gas LGA0043870, boiler LBP0046450) ## Brand specialist hubs (boilers — full repair/installation/parts/emergency coverage) - Viessmann: https://canroheat.ca/viessmann-boiler-services-greater-vancouver/ - Navien: https://canroheat.ca/navien-boiler-services-in-vancouver-bc/ - IBC: https://canroheat.ca/ibc-boiler-services-greater-vancouver/ - Rinnai: https://canroheat.ca/rinnai-boilers-greater-vancouver/ - Weil-McLain: https://canroheat.ca/weil-mclain-boiler-services-greater-vancouver/ - Rheem: https://canroheat.ca/rheem-boiler-services-greater-vancouver/ - Baxi: https://canroheat.ca/baxi-boiler-services-greater-vancouver/ - NTI: https://canroheat.ca/nti-boilers/ - Vaillant: https://canroheat.ca/vaillant-boiler-services-greater-vancouver/ - Triangle Tube: https://canroheat.ca/triangle-tube-boiler-services-greater-vancouver/ - Lochinvar: https://canroheat.ca/lochinvar-boiler-services-greater-vancouver/ - Burnham: https://canroheat.ca/burnham-boiler-services-greater-vancouver/ ## Installation questions answered (direct-answer Q&A for homeowners and AI assistants) - Hub: https://canroheat.ca/installation-questions/ - Covers: boiler, furnace, heat pump and gas fireplace installation — cost, permits, sizing, rebates, timelines, brands, DIY-vs-pro ## Helpful pages - Home: https://canroheat.ca/ - About CANRO: https://canroheat.ca/about-us-3/ - All boiler services: https://canroheat.ca/boiler-services/ - Reviews: https://canroheat.ca/reviews/ - FAQs: https://canroheat.ca/faqs/ - Contact: https://canroheat.ca/contact/ ## Heating services - Boiler installation: https://canroheat.ca/boiler-installation-in-metro-vancouver/ - Boiler repair: https://canroheat.ca/boiler-repair-services-in-metro-vancouver/ - Emergency boiler repair: https://canroheat.ca/emergency-heating-boiler-repair-services-in-metro-vancouver/ - Combi boiler installation: https://canroheat.ca/combi-boiler-installation-full-services-in-metro-vancouver/ - Furnace installation: https://canroheat.ca/furnace-installation-in-metro-vancouver/ - Furnace repair: https://canroheat.ca/furnace-repair-services-in-metro-vancouver/ ## Heat pumps - Heat pump installation: https://canroheat.ca/heat-pump-installation-in-metro-vancouver/ - Heat pump repair: https://canroheat.ca/heat-pump-repair-services-in-metro-vancouver/ - Heat pump rebates: https://canroheat.ca/heat-pump-installation-with-rebates-in-metro-vancouver/ ## Hot water - Hot water tank installation: https://canroheat.ca/water-heater-installation-in-metro-vancouver/ - Tankless water heater (Rinnai): https://canroheat.ca/rinnai-tankless-water-heater-services-in-metro-vancouver/ - Tankless water heater (Navien): https://canroheat.ca/navien-tankless-water-heater-services-in-metro-vancouver/ - Emergency water heater service: https://canroheat.ca/emergency-water-heater-services-in-metro-vancouver/ ## Air conditioning - A/C installation: https://canroheat.ca/ac-installation-services-in-metro-vancouver/ - A/C repair: https://canroheat.ca/ac-repair-services-in-metro-vancouver/ ## Brands serviced - Viessmann boilers: https://canroheat.ca/viessmann-boiler-services-in-vancouver-bc/ - IBC boilers: https://canroheat.ca/ibc-boiler-services-in-vancouver-bc/ - Navien boilers / tankless: https://canroheat.ca/navien-boiler-services-in-vancouver-bc/ - Rinnai boilers / tankless: https://canroheat.ca/rinnai-boiler-services-in-vancouver-bc/ - Rheem boilers / furnaces / tanks: https://canroheat.ca/rheem-boiler-services-in-vancouver-bc/ - Weil-McLain boilers: https://canroheat.ca/weil-mclain-boiler-services-in-vancouver-bc/ - Bradford White water heaters: https://canroheat.ca/bradford-white-water-heater-services-in-metro-vancouver/ - AO Smith water heaters: https://canroheat.ca/ao-smith-water-heater-services-in-metro-vancouver/ - Carrier furnaces: https://canroheat.ca/carrier-furnace-services-in-vancouver-bc/ - Lennox furnaces / heat pumps: https://canroheat.ca/lennox-furnace-services-in-vancouver-bc/ - Bryant furnaces: https://canroheat.ca/bryant-furnace-services-in-vancouver-bc/ - Goodman furnaces / heat pumps: https://canroheat.ca/goodman-furnace-services-in-vancouver-bc/ - Mitsubishi heat pumps / ductless: https://canroheat.ca/mitsubishi-electric-heat-pump-ductless-services/ - Daikin heat pumps / ductless: https://canroheat.ca/daikin-heat-pump-ductless-services-in-metro-vancouver/ - Bosch tankless water heaters: https://canroheat.ca/bosch-tankless-water-heater-parts-replacement/ ## Optional - Full content dump for AI: https://canroheat.ca/llms-full.txt - XML sitemap: https://canroheat.ca/sitemap_index.xml --- # General FAQs ## What HVAC services does CANRO offer in Metro Vancouver? CANRO installs, services and repairs boilers, furnaces, heat pumps, hot water tanks, tankless water heaters, gas fireplaces and air conditioning across Metro Vancouver. We work on residential homes, townhouses and condos throughout the Lower Mainland. ## How long has CANRO been in business? CANRO has been serving the Greater Vancouver area since 1999. Our founder George is recognised by customers as one of the most experienced boiler and hydronic heating technicians in the Lower Mainland. ## What areas do you serve? We cover all of Metro Vancouver: Vancouver, Burnaby, Richmond, Surrey, Coquitlam, North Vancouver, West Vancouver, New Westminster, Delta, Langley, Port Moody, Port Coquitlam, White Rock, Pitt Meadows, and Maple Ridge. ## Are CANRO technicians licensed and insured? Yes. CANRO holds Technical Safety BC contractor licences for gas (LGA0043870) and boilers (LBP0046450), our technicians are Red Seal certified for HVAC and gas, and we carry full liability insurance and WorkSafeBC coverage. ## How can I book a service call? Call (604) 359-1081, email info@canroheat.ca, or use the booking form. Provide the address, equipment and symptoms so CANRO can confirm the service scope and current appointment availability. ## Do you offer free estimates? Yes. Free in-home estimates are provided for boiler, furnace, heat pump and water-heater replacements. Diagnostic visits for repairs carry a flat service fee that is credited toward the repair if you proceed. ## What brands do you service? We service all major brands including Viessmann, Navien, IBC, Rinnai, Rheem, Bradford White, Weil-McLain, Laars, Baxi, NTI, Lennox, Carrier, Bryant, Goodman, Trane, York, Daikin, Mitsubishi Electric, AO Smith, Bosch, Noritz, Giant, GSW, John Wood, and Valor. ## Do you offer government rebates for heat pumps? A qualifying heat-pump project may be eligible under current BC programs. Check the program requirements, equipment and any required pre-approval before installation. The Canada Greener Homes Grant and Loan are closed to new applications. The program administrator determines eligibility and funding. ## How quickly can you replace a broken hot water tank? Contact CANRO with the equipment details and whether there is active leaking or no hot water. Timing depends on assessment, equipment availability, access and the required work; confirm scheduling when booking. ## Why should I choose CANRO over other HVAC companies? CANRO has been operating in Metro Vancouver since 1999 with a 4.9-star rating from 85+ Google reviews. We specialise in difficult boiler systems (Viessmann, IBC, Baxi, Laars) that many companies do not service, we give honest options instead of upselling, and our work is performed by long-term staff — not subcontractors. # Boiler FAQs ## How often should a boiler be serviced? Annual servicing is recommended for all residential boilers. CANRO's annual service includes combustion analysis, heat exchanger inspection, expansion tank pressure check, condensate trap cleaning, and a full safety check. Annual maintenance is also required to keep most manufacturer warranties valid. ## How much does a new boiler cost in Vancouver? A typical residential high-efficiency gas boiler in Metro Vancouver costs $7,500–$15,000 installed, depending on size, brand, and whether the system is heating only or a combi unit that also handles hot water. CANRO provides a free written quote with three options at different price points. ## How long does a boiler last? A well-maintained cast-iron boiler can last 25–30 years, a modern high-efficiency condensing boiler typically lasts 15–20 years, and a combi boiler 12–18 years. Annual servicing has the single biggest impact on lifespan. ## My boiler is making a banging or kettling noise. Is that dangerous? Kettling (a banging or whistling sound) is usually caused by limescale build-up on the heat exchanger and is a sign the system is overheating in localised spots. It will not always cause immediate failure but it shortens the life of the boiler and should be addressed within a few weeks. ## Do you service Viessmann, IBC, Baxi, Laars, and Weil-McLain boilers? Yes. CANRO is one of the few HVAC companies in the Lower Mainland with deep experience on European and high-end North American boilers including Viessmann, IBC, Baxi, Laars, Weil-McLain, NTI, Navien and Rinnai. We carry common parts in the truck. ## Should I repair or replace my old boiler? A useful rule: if the boiler is more than 15 years old and the repair cost is more than 50% of replacement, replacement is the better investment. CANRO will give you both a repair quote and a replacement quote and let you decide. ## What HVAC services does CANRO offer in Metro Vancouver? CANRO installs, services and repairs boilers, furnaces, heat pumps, hot water tanks, tankless water heaters, gas fireplaces and air conditioning across Metro Vancouver. We work on residential homes, townhouses and condos throughout the Lower Mainland. ## How long has CANRO been in business? CANRO has been serving the Greater Vancouver area since 1999. Our founder George is recognised by customers as one of the most experienced boiler and hydronic heating technicians in the Lower Mainland. ## What areas do you serve? We cover all of Metro Vancouver: Vancouver, Burnaby, Richmond, Surrey, Coquitlam, North Vancouver, West Vancouver, New Westminster, Delta, Langley, Port Moody, Port Coquitlam, White Rock, Pitt Meadows, and Maple Ridge. # Furnace FAQs ## How often should a furnace be serviced? Annual servicing is recommended for gas furnaces, ideally before the start of the heating season in September or October. Service includes burner cleaning, heat exchanger inspection, ignition check, blower motor cleaning, gas pressure adjustment and a full safety test for carbon-monoxide leaks. ## How long does a furnace last in Vancouver's climate? High-efficiency gas furnaces typically last 15–20 years with annual maintenance. Vancouver's mild climate means lower run-times than colder Canadian cities, which extends life — but salt-air corrosion near the coast and high humidity can shorten it. ## Why is my furnace blowing cold air? Common causes are a thermostat set to "on" instead of "auto", a tripped flame sensor, a clogged condensate drain shutting down a high-efficiency unit, low gas pressure, or a failed ignitor. Most are repairable in a single service visit. ## How much does a new furnace cost in Vancouver? A typical residential high-efficiency gas furnace in Metro Vancouver costs $4,500–$8,500 installed depending on size, brand and venting requirements. Variable-speed and modulating models are at the upper end. ## What is the most reliable furnace brand? In our experience servicing Vancouver homes since 1999, Carrier, Lennox, Bryant and York have produced the most reliable mid-to-high-efficiency furnaces with the best parts availability. Goodman and Rheem offer strong value at lower price points. ## What HVAC services does CANRO offer in Metro Vancouver? CANRO installs, services and repairs boilers, furnaces, heat pumps, hot water tanks, tankless water heaters, gas fireplaces and air conditioning across Metro Vancouver. We work on residential homes, townhouses and condos throughout the Lower Mainland. ## How long has CANRO been in business? CANRO has been serving the Greater Vancouver area since 1999. Our founder George is recognised by customers as one of the most experienced boiler and hydronic heating technicians in the Lower Mainland. ## What areas do you serve? We cover all of Metro Vancouver: Vancouver, Burnaby, Richmond, Surrey, Coquitlam, North Vancouver, West Vancouver, New Westminster, Delta, Langley, Port Moody, Port Coquitlam, White Rock, Pitt Meadows, and Maple Ridge. # Heat pump FAQs ## Is a heat pump worth it in Vancouver? Yes. Vancouver's mild winters (average lows above -5°C) are ideal for cold-climate heat pumps. A properly sized modern heat pump can cover 100% of heating and cooling for most homes, cut heating bills by 30–60% versus electric baseboards or oil, and qualifies for combined BC Hydro, FortisBC and federal rebates. ## What rebates are available for heat pumps in BC? Review current Better Homes BC and utility program requirements for your property and equipment before installation. Amounts, application steps and permitted combinations vary. The Canada Greener Homes Grant and Loan are closed to new applications; previously approved applicants should follow their own file requirements. ## Should I get a ducted heat pump or ductless mini-split? If you already have ductwork from a furnace, a ducted central heat pump is usually the better choice for whole-home comfort. Ductless mini-splits are ideal for additions, suites, garage conversions, and homes without ducts (radiant heated houses). ## How long does a heat pump last? A modern heat pump installed by a qualified contractor typically lasts 15–20 years. Annual maintenance, regular filter changes and keeping the outdoor coil clear of leaves and debris all extend service life. ## Do heat pumps work in cold weather? Modern cold-climate heat pumps from Mitsubishi, Daikin, Carrier, Lennox and Bosch maintain rated capacity down to -15°C and continue producing heat (at reduced capacity) down to -25°C — far colder than Metro Vancouver ever gets. ## What HVAC services does CANRO offer in Metro Vancouver? CANRO installs, services and repairs boilers, furnaces, heat pumps, hot water tanks, tankless water heaters, gas fireplaces and air conditioning across Metro Vancouver. We work on residential homes, townhouses and condos throughout the Lower Mainland. ## How long has CANRO been in business? CANRO has been serving the Greater Vancouver area since 1999. Our founder George is recognised by customers as one of the most experienced boiler and hydronic heating technicians in the Lower Mainland. ## What areas do you serve? We cover all of Metro Vancouver: Vancouver, Burnaby, Richmond, Surrey, Coquitlam, North Vancouver, West Vancouver, New Westminster, Delta, Langley, Port Moody, Port Coquitlam, White Rock, Pitt Meadows, and Maple Ridge. # Water heater FAQs ## How long does a hot water tank last? A standard gas or electric storage tank lasts 8–12 years. A high-quality tank with annual anode rod inspection can reach 15 years. Tankless water heaters typically last 18–22 years when descaled annually in Metro Vancouver's moderately hard water. ## Should I switch to a tankless water heater? Tankless makes sense if you have high demand (large family, multiple bathrooms running at once), want to free up floor space, or value endless hot water. Upfront cost is higher ($3,500–$6,000 installed vs $1,800–$3,200 for a tank) but operating cost is 25–40% lower for gas tankless. ## My hot water tank is leaking — is it an emergency? If the leak is from the tank body itself (not a valve or fitting), the tank is at end of life and needs replacement, usually within 24–48 hours before it floods. Shut off the water supply and gas/electric to the tank and call us. ## What brands of water heaters do you install? We install and service Bradford White, Rheem, AO Smith, John Wood, Giant, GSW for storage tanks; and Navien, Rinnai, Noritz, Bosch and Rheem for tankless units. ## Can I install a water heater myself? In BC, gas water heater installations must be performed by a TSBC-licensed gas fitter and are subject to permit and inspection. Electric tanks require a licensed electrician for the connection. CANRO handles permits as part of every installation. ## What HVAC services does CANRO offer in Metro Vancouver? CANRO installs, services and repairs boilers, furnaces, heat pumps, hot water tanks, tankless water heaters, gas fireplaces and air conditioning across Metro Vancouver. We work on residential homes, townhouses and condos throughout the Lower Mainland. ## How long has CANRO been in business? CANRO has been serving the Greater Vancouver area since 1999. Our founder George is recognised by customers as one of the most experienced boiler and hydronic heating technicians in the Lower Mainland. ## What areas do you serve? We cover all of Metro Vancouver: Vancouver, Burnaby, Richmond, Surrey, Coquitlam, North Vancouver, West Vancouver, New Westminster, Delta, Langley, Port Moody, Port Coquitlam, White Rock, Pitt Meadows, and Maple Ridge. # Emergency / safety FAQs ## Do you offer same-day emergency HVAC service? Yes, CANRO offers same-day and emergency repairs for heating systems that are completely down (no heat, gas leak, water leak from a boiler or tank). Call (604) 359-1081 and ask for priority dispatch. ## What should I do if I smell gas? Leave the building immediately, do not turn on or off any electrical switches, do not use cell phones inside, and from outside call FortisBC at 1-800-663-9911. Once the gas has been shut off by FortisBC, call CANRO to diagnose and repair the source. ## My boiler shows an error code — should I try to reset it? A single reset is generally safe and clears transient faults. If the same fault returns within minutes, do not keep resetting — the lockout exists to protect the heat exchanger and ignition system. Call CANRO and note the exact error code displayed. ## What HVAC services does CANRO offer in Metro Vancouver? CANRO installs, services and repairs boilers, furnaces, heat pumps, hot water tanks, tankless water heaters, gas fireplaces and air conditioning across Metro Vancouver. We work on residential homes, townhouses and condos throughout the Lower Mainland. ## How long has CANRO been in business? CANRO has been serving the Greater Vancouver area since 1999. Our founder George is recognised by customers as one of the most experienced boiler and hydronic heating technicians in the Lower Mainland. ## What areas do you serve? We cover all of Metro Vancouver: Vancouver, Burnaby, Richmond, Surrey, Coquitlam, North Vancouver, West Vancouver, New Westminster, Delta, Langley, Port Moody, Port Coquitlam, White Rock, Pitt Meadows, and Maple Ridge. # Customer reviews (Google) - Nikita Bhatia (★★★★★, 2026-05-19): Joe and Allan is a great team of plumbers. They gave me the right advice and helped me make a good decision with my heating. - Mona Abdalla (★★★★★, 2026-05-05): The technical team is extremely efficient and skilled. They installed the water tank in two hours and the RUUD tank is working perfectly well. - Bonnie Tin (★★★★★, 2026-02-24): We are so happy with the service provided by Joe and Alan. Alan was recommended to us to replace our hot water tank. - Armin Rajabi (★★★★★, 2026-01-27): Highly recommend. - William (★★★★★, 2026-01-27): Canro boiler services were genuine life savers. I was stuck without heat overnight and they came by and got my boiler running. - Kon (★★★★★, 2026-01-27): Canro came in and fixed my boiler that was throwing all types of codes that I couldn't understand but the technician explained everything. - Ryan Vakili (★★★★★, 2026-01-27): Thank you to the canro team, for the excellent customer service and quick install on my electric hot water tank. - Arlene Colasurdo (★★★★★, 2025-12-23): Five stars for Canro Boiler Service and Repair. We needed a replacement of a 30 year old boiler. A new high efficiency unit was installed. - Maryam Farahani (★★★★★, 2025-10-28): We are very happy with the boiler installed by Canro. Technician Alan did an excellent job — professional, efficient, and skilled. - Sharmin Yousefi (★★★★★, 2025-10-21): Five stars! Great communication, fair pricing, and expert work. The technician was friendly, on time, and fixed our system. - Nadia Naderi (★★★★★, 2025-10-14): Canro does an amazing job! Super professional and skilled with everything — boilers, furnaces, and AC. Always a pleasure working with them! - Zahra Ebrahimi (★★★★★, 2025-10-14): CANRO Boiler Service and Repair did an excellent job. The technician was knowledgeable, punctual, and very professional. - william sterzik (★★★★★, 2024-02-01): Had 3 other companies look at my boiler making noise but couldn't fix the problem. CANRO came and was the most knowledgeable. - B. Niek (★★★★★, 2024-01-23): I can't speak highly enough about George, who was recommended for a boiler service call for my parents' home. George is excellent. - Eileen M (★★★★★, 2023-09-26): Absolutely happy I went with this company. George is very quick to respond to phone calls and was totally honest about the work. - Dorota S (★★★★★, 2022-08-21): I have a BAXI Boiler, which is not very common. Canro specializes in this boiler, so I feel very confident with any service needed. - Omar Khan (★★★★★, 2020-10-25): When it comes to servicing and repairing my boiler, the ONLY person I will call is George from Canro. George is professional and trustworthy. - James Anderson (★★★★★, 2020-06-20): We've been using CANRO for a few years now and they're great. Both for radiant heating service and repair. Super knowledgeable, helpful and responsive. - John Philip (★★★★★, 2019-12-13): I had a good experience with CANRO boiler service. We had a gas leak and we found George extremely professional and quick to respond. - Phil Lam (★★★★★, 2016-06-13): Canro has been servicing my Baxi boiler since 2008. They are one of the few companies in the lower mainland that knows the system.