Expert Montigo Gas Fireplace service, repair and high-efficiency installation across Metro Vancouver — factory-trained technicians, upfront pricing, trusted since 1999.
⏱️ Same-day response · Next-day appointments for non-emergency work
Tell us what you need—we’ll call you back fast.
Montigo is known for BC-made gas fireplaces. CANRO’s Red Seal technicians service the full Montigo range, diagnose faults accurately, and install correctly-sized systems with the available rebates handled for you.
Not sure of your model? We service the full Montigo range—just tell us what you have.
Montigo is a Canadian-owned manufacturer based in the Lower Mainland, which matters in two practical ways: parts move faster to BC distributors than with European or American brands, and Montigo engineers their units for the Pacific Northwest climate — the moderate but damp winters Metro Vancouver delivers. Their sealed-combustion Distinction series pulls combustion air directly from outside, which means no draft competition with your home's exhaust fans or HRV, and no indoor air quality compromise. For condo and townhome owners, where makeup-air rules under BC building code are strict, this matters more than most homeowners realize.
The Divine series targets larger open-plan rooms and high-spec renovations where a conventional radiant fireplace would lose heat up the chase. Montigo's reflective refractory and sealed firebox let it function as a zone-heating appliance rather than just an aesthetic feature. In older Metro Vancouver homes — character houses in East Van, split-levels in Burnaby, ranchers in Richmond — a properly sized Montigo insert can displace furnace run-time meaningfully during the shoulder season. CANRO sizes every unit against the room's BTU load and your existing furnace services setup before recommending a model.
The most frequent call CANRO receives on Montigo units is a pilot or ignition fault after the fireplace has sat unused through summer. The intermittent pilot ignition (IPI) system draws very low standby power and is sensitive to thermopile output degradation over time. A thermopile that reads below roughly 300 mV under load will cause the gas valve to lock out, even though the pilot lights cleanly. This is a straightforward repair when diagnosed correctly, but it is routinely misidentified as a gas valve failure — a much more expensive part. Our technicians verify thermopile output before condemning downstream components.
A second common issue on older Distinction and Divine units is ceramic glass seal degradation. Montigo uses high-temperature ceramic glass on their viewing panels; when the door gasket or glass seal deteriorates, combustion gases can migrate into the room and the unit will fail a CO spillage test. This is not a DIY repair — BC gas code requires a licensed gas fitter to certify the appliance after any glass or seal work. CANRO carries common Montigo glass and gasket stock and can typically complete the repair in a single visit. For any unit showing a CO alarm or a persistent sooty deposit on the glass, call us at (604) 359-1081 before running the fireplace again.
“Canro does an amazing job! Super professional and skilled with everything—boilers, furnaces, and AC. Always a pleasure working with them!”
“Five stars for Canro. We needed a replacement of a 30-year-old boiler. A new high-efficiency unit was installed—clean, professional work.”
“I can’t speak highly enough about George, who was recommended for a boiler service call for my parents’ home. George is excellent.”
We’re factory-trained across every major brand. Explore another, or call and we’ll handle whatever you have.
Tell us what’s going on. Most calls are answered the same business day.
A licensed tech diagnoses the issue and gives you honest options—no surprises.
We do the work cleanly, walk you through it, and handle any rebate paperwork.
25+ years keeping Metro Vancouver homes comfortable. Honest advice, upfront pricing, work that lasts.