Furnaces · Air Conditioning
Napoleon / Continental in Metro Vancouver
Proudly Canadian furnaces, AC & heat pumps — sold here under both the Napoleon and Continental names.
By the CANRO Heating & Cooling technical team · Licensed HVAC & gas-fitting contractor, Metro Vancouver · Last updated May 2026
Why Napoleon / Continental works in Metro Vancouver
Napoleon is a proudly Canadian manufacturer (Barrie, Ontario), best known for fireplaces but with a full HVAC lineup sold here under both the Napoleon and Continental names. For Metro Vancouver homeowners who like supporting a Canadian brand, Napoleon/Continental furnaces, air conditioners, and heat pumps offer solid performance, good value, and a strong warranty.
TSBC-Licensed Gas FittersRed Seal HVACWorkSafeBC InsuredPermitted & Inspected InstallsServing Metro Vancouver Since 1999We File Your Rebates
Napoleon / Continental lineup CANRO installs & services here
Every Napoleon model we work with across Metro Vancouver, with specs, the right use case, the issues we actually see, and typical installed cost.
Napoleon 9700 Modulating Furnace
Flagship Canadian comfort, modulating
| Type | Gas furnace, modulating |
|---|---|
| Efficiency | Up to 98% AFUE |
| Staging / blower | Modulating + variable-speed ECM |
| Best for | Premium even-heat comfort |
| Common issues we see | Condensate/pressure-switch service on high-efficiency models |
| Typical install cost | $6,500–$10,000 installed |
Napoleon 9600 Two-Stage Furnace
Two-stage comfort with an ECM blower
| Type | Gas furnace, two-stage |
|---|---|
| Efficiency | Up to ~96% AFUE |
| Staging / blower | Two-stage + ECM |
| Best for | Strong comfort at a mid price |
| Common issues we see | Igniter/flame-sensor maintenance |
| Typical install cost | $5,800–$8,800 installed |
Continental Furnace (Twin Lineup)
The same equipment under the Continental name
| Type | Gas furnace (single/two-stage/modulating tiers) |
|---|---|
| Efficiency | Up to 98% AFUE on top models |
| Best for | Identical options to Napoleon — chosen by which line your contractor stocks |
| Common issues we see | Same as Napoleon — shared platform |
| Typical install cost | Comparable to Napoleon |
Napoleon Central AC / Heat Pump
Matched cooling or year-round heat pump
| Type | Central AC or heat pump |
|---|---|
| Efficiency | Up to ~17–19 SEER2 |
| Staging / blower | Single/two-stage or inverter (heat pump) |
| Best for | Matched cooling, or a heat pump for heating + cooling |
| Common issues we see | Charge verification; coil cleaning |
| Typical install cost | $5,500–$9,500 installed |
CANRO’s Napoleon / Continental experience
CANRO installs and services Napoleon and Continental furnaces, air conditioners, and heat pumps across Metro Vancouver. Napoleon and Continental are essentially twin lineups, so parts and service overlap — we carry common components and commission every install (heat-loss sizing, combustion analysis, verified charge) for rated performance.
Credentials: TSBC-licensed gas fitters · Red Seal HVAC · WorkSafeBC insured · permitted & inspected installs · manufacturer-trained · serving Metro Vancouver since 1999 · we file your CleanBC / FortisBC / BC Hydro rebates. Read our reviews →
Related pages
Napoleon FAQs from Metro Vancouver homeowners
Is Napoleon the same as Continental?+
Yes — Napoleon and Continental are twin HVAC lineups from the same Canadian manufacturer, with overlapping models and shared parts. Which name you see usually comes down to which line the contractor carries; CANRO services both.
Is Napoleon a Canadian company?+
Yes — Napoleon is headquartered in Barrie, Ontario, and is one of Canada’s best-known hearth and HVAC manufacturers. Buying Napoleon/Continental supports a Canadian brand.
Are Napoleon furnaces good?+
They’re solid, well-priced furnaces with a strong warranty. The 9700 modulating model competes well with premium brands on comfort, and the value lines are dependable for mainstream homes.
Does Napoleon qualify for FortisBC rebates?+
Qualifying high-efficiency Napoleon/Continental furnaces and heat pumps are eligible for FortisBC (and, for heat pumps, CleanBC) rebates. CANRO verifies and files.
Can you get Napoleon parts in Vancouver?+
Yes — Napoleon/Continental parts are available through Canadian distribution, and CANRO carries common service components for first-visit repairs.
Thinking about Napoleon for your home?
Whether it’s a new Napoleon install, an annual service, or a repair, CANRO covers all of Metro Vancouver. Call for honest advice and a free written quote.
4.9★85+ Google reviews
27+Years serving Metro Vancouver
20+Brands serviced
$0Free written estimates on installs
Frequently asked questions
What HVAC services does CANRO offer in Metro Vancouver?
CANRO installs, services and repairs boilers, furnaces, heat pumps, hot water tanks, tankless water heaters, gas fireplaces and air conditioning across Metro Vancouver. We work on residential homes, townhouses and condos throughout the Lower Mainland.
How long has CANRO been in business?
CANRO has been serving the Greater Vancouver area since 1999. Our founder George is recognised by customers as one of the most experienced boiler and hydronic heating technicians in the Lower Mainland.
What areas do you serve?
We cover all of Metro Vancouver: Vancouver, Burnaby, Richmond, Surrey, Coquitlam, North Vancouver, West Vancouver, New Westminster, Delta, Langley, Port Moody, Port Coquitlam, White Rock, Pitt Meadows, and Maple Ridge.
Are CANRO technicians licensed and insured?
Yes. CANRO holds Technical Safety BC contractor licences for gas (LGA0043870) and boilers (LBP0046450), our technicians are Red Seal certified for HVAC and gas, and we carry full liability insurance and WorkSafeBC coverage.
How can I book a service call?
Call (604) 359-1081, email info@canroheat.ca, or use the booking form on canroheat.ca. Most calls are answered the same business day and we offer next-day appointments for non-emergency work.
Do you offer free estimates?
Yes. Free in-home estimates are provided for boiler, furnace, heat pump and water-heater replacements. Diagnostic visits for repairs carry a flat service fee that is credited toward the repair if you proceed.
What brands do you service?
We service all major brands including Viessmann, Navien, IBC, Rinnai, Rheem, Bradford White, Weil-McLain, Laars, Baxi, NTI, Lennox, Carrier, Bryant, Goodman, Trane, York, Daikin, Mitsubishi Electric, AO Smith, Bosch, Noritz, Giant, GSW, John Wood, and Valor.
Do you offer government rebates for heat pumps?
Yes. We are a registered contractor for BC Hydro, FortisBC and federal Greener Homes rebates. A high-efficiency heat pump installation can qualify for significant combined rebates depending on your home, equipment and income, and we handle the paperwork for you.
How quickly can you replace a broken hot water tank?
Standard 40 or 50-gallon gas or electric tanks are typically replaced same-day or next-day from stock. Tankless water heaters and larger-capacity units usually take 1–3 business days depending on parts availability.
Why should I choose CANRO over other HVAC companies?
CANRO has been operating in Metro Vancouver since 1999 with a 4.9-star rating from 85+ Google reviews. We specialise in difficult boiler systems (Viessmann, IBC, Baxi, Laars) that many companies do not service, we give honest options instead of upselling, and our work is performed by long-term staff — not subcontractors.
What Metro Vancouver homeowners say about CANRO
Verified Google reviews — 4.9 average across 85+ ratings
★★★★★
"Joe and Allan is a great team of plumbers. They gave me the right advice and helped me make a good decision with my heating."
Google review · May 2026
★★★★★
"The technical team is extremely efficient and skilled. They installed the water tank in two hours and the RUUD tank is working perfectly well."
Google review · May 2026
★★★★★
"We are so happy with the service provided by Joe and Alan. Alan was recommended to us to replace our hot water tank."
Google review · Feb 2026
★★★★★
"Highly recommend."
Google review · Jan 2026
★★★★★
"Canro boiler services were genuine life savers. I was stuck without heat overnight and they came by and got my boiler running."
Google review · Jan 2026
★★★★★
"Canro came in and fixed my boiler that was throwing all types of codes that I couldn't understand but the technician explained everything."
Google review · Jan 2026