Tell us about your installation—we’ll call you back fast.
High-efficiency boilers earn their efficiency by condensing — which means acidic condensate, fine burner tolerances and electronics that reward clean, tuned operation. Skipping service is how a $200 visit becomes a mid-January lockout. It also keeps manufacturer warranty expectations intact.
Book a one-off service or ask about scheduling it annually. If something's already acting up, start at NTI repair.
In British Columbia, any gas work on a condensing boiler — including replacement of burner components, gas valve adjustments, or flue modifications — requires a permit from Technical Safety BC and must be performed by a licensed gas contractor. CANRO holds gas licence LGA0043870 and boiler licence LBP0046450, which means every service call is performed by technicians who are legally authorized to open the gas train, inspect the heat exchanger, and sign off on the work. Homeowners who hire unlicensed contractors or attempt DIY gas work risk voiding their NTI warranty and failing a future home inspection.
Annual maintenance itself does not always require a permit, but any repairs uncovered during the visit — a cracked condensate trap, a failed gas valve, or a flue re-route — do. CANRO pulls all required permits and arranges Technical Safety BC inspections so you are never left with unpermitted work on title. This matters especially in Metro Vancouver's condo and strata market, where building envelope inspections and strata council reviews routinely surface unpermitted mechanical work.
NTI condensing boilers are well-built, and most units installed in Lower Mainland homes will deliver 20-plus years of service when maintained annually. The repair-versus-replace decision is rarely simple, but a few reliable rules of thumb help. If a repair costs less than 30 percent of a new boiler installation and the unit is under 15 years old, repair is almost always the better financial call. If a heat exchanger fails — the single most expensive component — on a boiler older than 12 years, replacement usually wins on both cost and efficiency grounds.
Metro Vancouver's CleanBC and FortisBC rebate programs add a meaningful variable to this math. A qualifying high-efficiency NTI replacement may attract $1,000 or more in provincial and utility rebates, which can close the gap between repair and replace faster than most homeowners expect. Our team walks you through current rebate eligibility on every service call where replacement is a realistic option — see our rebates page for current amounts. Financing through approved programs can spread the remaining cost over low-interest terms, making a newer, more efficient unit accessible even when the timing is inconvenient.
Licensed TSBC gas-fitting contractor, Red Seal technicians, serving Metro Vancouver since 1999 with a 4.9-star rating across 85+ Google reviews. We install, repair and maintain the full NTI range — see the NTI boilers hub, the NTI brand overview, or all boiler services. Free written estimates on installations and replacements; same-day response for no-heat calls at (604) 359-1081.
25+ years keeping Metro Vancouver homes comfortable. Honest advice, upfront pricing, work that lasts.