CANRO Heating & Cooling repairs, installs, maintains and replaces NTI Compass Series condensing boilers across Greater Vancouver from our Burnaby shop, with licensed gasfitters and same-day availability during cold snaps.
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Quick answer: CANRO Heating & Cooling services NTI Compass Series boilers throughout Greater Vancouver — repair, diagnostics, parts replacement, annual maintenance, installation and full replacement. We are an independent licensed contractor based in Burnaby (Technical Safety BC gas licence LGA0043870, boiler licence LBP0046450), serving Metro Vancouver since 1999. Call (604) 359-1081 for a diagnostic visit and a free written quote.
Want a straight answer for your home? Call (604) 359-1081 or request a free written quote.
NTI (NY Thermal Inc.) is a Canadian boiler manufacturer, and its equipment is designed and tested for Canadian heating conditions — which makes it a natural fit for Lower Mainland homes. The Compass Series belongs to NTI's modern condensing boiler family: high-efficiency, gas-fired hydronic heating boilers in the condensing, mid-90s AFUE class, built to extract extra heat from flue gases that older non-condensing boilers simply vent outdoors.
In Greater Vancouver we see Compass Series boilers configured as heat-only units serving baseboard, radiator and in-floor radiant systems, and as hot water boilers paired with an indirect tank for domestic hot water. Because our region's heating season is long, damp and mild-to-cold rather than brutally frigid, a modulating condensing boiler like the Compass spends much of the winter running at low fire — exactly the operating range where condensing technology delivers its best real-world efficiency.
Like any condensing boiler, the Compass Series produces acidic condensate and relies on sealed plastic venting. Both of those details matter in BC: condensate must be neutralized and drained correctly to satisfy local plumbing requirements, and venting must be sized, sloped and terminated to code — something our wet coastal climate is unforgiving about when it's done wrong.
Condensing boilers rarely fail without warning. If you notice any of the following on your NTI Compass boiler, it's worth booking a diagnostic visit before a cold snap turns a small fault into a no-heat emergency:
During Metro Vancouver cold snaps our phone lines fill up fast. If your Compass boiler has been showing intermittent symptoms in October or November, dealing with it early means you're not competing for service slots in the first week of a January freeze.
Our Red Seal certified gasfitters carry combustion analyzers, manometers and electrical test equipment on every truck, and we diagnose Compass Series boilers methodically rather than swapping parts on a hunch. A typical diagnostic visit covers:
We don't quote repair prices over the phone because honest boiler repair starts with an accurate diagnosis. You get a diagnostic visit and a free written quote before any repair work begins, so you know exactly what the fix involves and what it costs.
Rather than list error codes that vary by model and firmware, here is how the most frequent Compass Series problems actually present in Greater Vancouver homes, and what usually sits behind them:
| What you notice | What's often behind it |
|---|---|
| Ignition lockout — boiler tries to fire, fails, locks out | Weak flame signal, fouled flame sensor or ignitor, gas supply issue, or flue gas recirculation |
| Boiler shuts down with a blocked-drain or condensate-related fault | Plugged condensate trap or neutralizer — common where installers skipped regular servicing |
| Repeated low-pressure faults | Small system leak, waterlogged expansion tank, or a weeping pressure relief valve |
| Overheat or high-limit trips | Poor circulation — failing pump, closed zone valves, air-bound piping or scale in the heat exchanger |
| Fan or air-pressure faults | Blocked vent or intake termination, failing combustion fan, or pressure switch/sensor issues |
| Erratic behaviour, blank or garbled display | Control board or wiring faults, sometimes after a power surge |
Because we service NTI equipment regularly across Metro Vancouver, we can usually tell within one visit whether you're looking at a simple cleaning, a component replacement, or a conversation about the boiler's remaining life.
NTI is Canadian-made, and parts distribution in Western Canada is solid — most common Compass Series components are available through Metro Vancouver wholesale suppliers, often same-day or next-day. Components we regularly replace on Compass Series boilers include:
Every part we install is fitted by a licensed gasfitter, and gas-carrying components are leak-tested and combustion-checked before we leave. We don't state flat prices for parts work because the right price depends on the exact component, model and labour involved — you get a free written quote after diagnosis, before anything is replaced.
A licensed CANRO technician can assess it honestly — no supplier quotas, no pressure.
📞 (604) 359-1081Request a free quoteIf you're installing a new NTI Compass boiler — or replacing a tired mid-efficiency boiler with one — the quality of the installation determines whether you actually get condensing-class efficiency. A modulating condensing boiler that's oversized, piped wrong or set up with factory-default controls will short cycle and underperform for its entire life.
Our installation process for Compass Series boilers in Greater Vancouver includes:
Typical boiler installation in Greater Vancouver runs $6,500–$14,000+, and full boiler replacement runs $7,500–$15,000+, depending on system complexity, venting changes, piping corrections and whether an indirect tank is added. Every project gets a free written quote with a fixed price before work begins.
Condensing boilers are not install-and-forget appliances. The single most preventable cause of Compass Series breakdowns we see is a condensate trap that hasn't been cleaned in years. An annual CANRO tune-up includes:
Manufacturers generally expect documented annual servicing to keep warranty coverage intact, and an autumn tune-up is far cheaper than an after-hours no-heat call in January. Most Metro Vancouver homeowners book maintenance between September and November — before the first cold snap tests every boiler in the region at once.
Here is how we handle pricing for NTI Compass Series work, plainly:
| Service | How pricing works |
|---|---|
| Repair & diagnostics | Diagnostic visit, then a free written quote before any repair |
| Parts replacement | Quoted in writing after diagnosis — price depends on the component and labour |
| Annual maintenance | Flat-rate tune-up; ask when you book |
| New boiler installation | $6,500–$14,000+ depending on system scope |
| Boiler replacement | $7,500–$15,000+ depending on venting, piping and system changes |
No pressure tactics, no surprise line items. If a repair doesn't make financial sense against the boiler's age and condition, we'll tell you that directly and put replacement numbers in writing so you can decide on your own timeline.
If you're replacing or upgrading to a high-efficiency condensing boiler like the NTI Compass, there are programs worth checking before you sign anything. The federal Canada Greener Homes Grant closed to new applicants in 2024, but the Canada Greener Homes Loan remains available for eligible interest-free financing of home energy retrofits. Provincially, CleanBC and FortisBC run rebate programs that periodically cover high-efficiency space and water heating upgrades — eligibility, amounts and requirements change, so we confirm what's current for your specific project rather than promising figures that may be out of date.
Most programs require the work to be performed by a licensed contractor with proper permits — which is how CANRO does every job anyway. We'll walk you through the paperwork requirements as part of your quote.
CANRO Heating & Cooling is an independent licensed contractor based at 7325 6th Street in Burnaby — we're not a call centre, and we don't dispatch subcontractors we've never met. When you call (604) 359-1081, you're dealing with a local company that has served Metro Vancouver since 1999.
We service NTI Compass Series boilers in Burnaby, Vancouver, New Westminster, Coquitlam, Port Coquitlam, Port Moody, Richmond, Surrey, Delta, North Vancouver, West Vancouver, Langley, Maple Ridge and across the rest of Metro Vancouver. Email info@canroheat.ca or call (604) 359-1081.
⚠️ Safety note: If you smell gas anywhere near your boiler, do not operate switches or appliances — leave the building immediately and call FortisBC's emergency line at 1-800-663-9911 from outside. Once the area is confirmed safe, call CANRO at (604) 359-1081 to inspect and repair the system.
Part of the CANRO NTI boiler services hub — see every related service there.
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📞 (604) 359-1081Request a free quoteReviewed by the CANRO Heating & Cooling service team — July 06, 2026. Technical Safety BC gas licence LGA0043870 · boiler licence LBP0046450 · Red Seal certified · WorkSafeBC and liability insured · 4.9★ from 85+ Google reviews · serving Metro Vancouver since 1999 · (604) 359-1081.
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25+ years keeping Metro Vancouver homes comfortable. Honest advice, upfront pricing, work that lasts.