By the CANRO Heating & Cooling technical team · Licensed HVAC & gas-fitting contractor, Metro Vancouver · Last updated May 2026
⚡ Quick answer
Our commitment is simple: we install your system right the first time, stand behind our workmanship, register your manufacturer warranty, and make it right if something is not as it should be. It is backed by our 4.9-star reputation across 85+ Google reviews and 25+ years serving Metro Vancouver. Call (604) 359-1081 - we are here before and after the sale.
TSBC-Licensed Gas FittersRed Seal HVACWorkSafeBC InsuredPermitted & Inspected InstallsServing Metro Vancouver Since 1999We File Your Rebates What our commitment means in practice
A satisfaction commitment is only worth anything if it is backed by how a company actually works. Ours rests on three things we do on every job:
- We install it right - sized correctly, permitted, inspected and commissioned, so problems are prevented, not patched
- We stand behind our workmanship - if something we installed is not performing as it should, we come back and address it
- We register your manufacturer warranty - so the equipment itself is covered to its full term, and we help you with any claim
Backed by a real reputation
We hold a 4.9-star rating across 85+ verified Google reviews from Metro Vancouver homeowners. That reputation is the real guarantee - it is earned one honest job at a time, and we are not willing to risk it by leaving a customer unhappy. Read the reviews and judge for yourself.
The relationship does not end at the invoice
We are a local company, not a national call centre. When you call back with a question a year later, you reach the same team that installed your system. That continuity is part of the commitment.
If something is not right
Tell us. The fastest way to resolve any concern is a direct call - we would always rather hear about an issue and fix it than have you live with it. We will come back, diagnose what is happening, and put it right. That is what standing behind our work means.
For specific warranty terms - the length of the workmanship warranty and what it covers - just ask when we quote, and we will put it in writing so the commitment is concrete, not vague.
Frequently asked questions
What is CANRO's satisfaction commitment?+
We install your system correctly the first time, stand behind our workmanship, and register your manufacturer warranty so the equipment is covered to its full term. If something we installed is not performing as it should, we come back and make it right. It is backed by our 4.9-star reputation and 25+ years locally.
What should I do if I am not happy with the work?+
Call us directly - that is always the fastest fix. We would far rather hear about a concern and resolve it than have you live with it. We will come back, diagnose the issue, and put it right. Standing behind our work is the whole point.
Do you offer a workmanship warranty?+
Yes - we stand behind our installation workmanship. For the specific length and what it covers, just ask when we quote and we will put the terms in writing so you have them clearly. It sits alongside the manufacturer's parts warranty, which we register for you.
Why should I trust your guarantee over a competitor's?+
Because it is backed by a 4.9-star rating across 85+ real Google reviews and 25+ years serving Metro Vancouver as a local, licensed company. A promise is only as good as the track record behind it - ours is public, and we are here for the follow-up call.
Heating and cooling done right.
Backed by our workmanship, your warranty, and 25+ years of real reviews. Serving Metro Vancouver since 1999. Call (604) 359-1081.
Frequently asked questions
What HVAC services does CANRO offer in Metro Vancouver?
CANRO installs, services and repairs boilers, furnaces, heat pumps, hot water tanks, tankless water heaters, gas fireplaces and air conditioning across Metro Vancouver. We work on residential homes, townhouses and condos throughout the Lower Mainland.
How long has CANRO been in business?
CANRO has been serving the Greater Vancouver area since 1999. Our founder George is recognised by customers as one of the most experienced boiler and hydronic heating technicians in the Lower Mainland.
What areas do you serve?
We cover all of Metro Vancouver: Vancouver, Burnaby, Richmond, Surrey, Coquitlam, North Vancouver, West Vancouver, New Westminster, Delta, Langley, Port Moody, Port Coquitlam, White Rock, Pitt Meadows, and Maple Ridge.
Are CANRO technicians licensed and insured?
Yes. CANRO holds Technical Safety BC contractor licences for gas (LGA0043870) and boilers (LBP0046450), our technicians are Red Seal certified for HVAC and gas, and we carry full liability insurance and WorkSafeBC coverage.
How can I book a service call?
Call (604) 359-1081, email info@canroheat.ca, or use the booking form on canroheat.ca. Most calls are answered the same business day and we offer next-day appointments for non-emergency work.
Do you offer free estimates?
Yes. Free in-home estimates are provided for boiler, furnace, heat pump and water-heater replacements. Diagnostic visits for repairs carry a flat service fee that is credited toward the repair if you proceed.
What brands do you service?
We service all major brands including Viessmann, Navien, IBC, Rinnai, Rheem, Bradford White, Weil-McLain, Laars, Baxi, NTI, Lennox, Carrier, Bryant, Goodman, Trane, York, Daikin, Mitsubishi Electric, AO Smith, Bosch, Noritz, Giant, GSW, John Wood, and Valor.
Do you offer government rebates for heat pumps?
Yes. We are a registered contractor for BC Hydro, FortisBC and federal Greener Homes rebates. A high-efficiency heat pump installation can qualify for significant combined rebates depending on your home, equipment and income, and we handle the paperwork for you.
How quickly can you replace a broken hot water tank?
Standard 40 or 50-gallon gas or electric tanks are typically replaced same-day or next-day from stock. Tankless water heaters and larger-capacity units usually take 1–3 business days depending on parts availability.
Why should I choose CANRO over other HVAC companies?
CANRO has been operating in Metro Vancouver since 1999 with a 4.9-star rating from 85+ Google reviews. We specialise in difficult boiler systems (Viessmann, IBC, Baxi, Laars) that many companies do not service, we give honest options instead of upselling, and our work is performed by long-term staff — not subcontractors.
