CANRO Heating & Cooling services AERCO condensing boilers and water heaters in Metro Vancouver buildings, strata properties and mechanical rooms — repair, maintenance, parts replacement and full changeouts by licensed gasfitters.
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Quick answer: CANRO Heating & Cooling is a Burnaby-based, independently licensed gas contractor that services AERCO condensing boilers and water heaters across Greater Vancouver. Our Technical Safety BC licensed gasfitters handle diagnostics, repairs, parts replacement, annual maintenance and full boiler replacements for the commercial-grade AERCO hydronic equipment found in Metro Vancouver strata buildings, multi-unit properties and mechanical rooms. Call (604) 359-1081 for a diagnostic visit and a free written quote.
Want a straight answer for your home? Call (604) 359-1081 or request a free written quote.
AERCO is a US manufacturer of commercial-grade condensing boilers and water heaters, best known for its Benchmark boiler line and Innovation water heater line. In Greater Vancouver, AERCO equipment turns up in the places you would expect commercial hydronic plant: strata and apartment mechanical rooms, mixed-use buildings, schools, care facilities, community centres and light-commercial properties from Vancouver and Burnaby out to Surrey, Coquitlam and the North Shore. These are not typical single-family residential boilers — they are high-output condensing units designed to run in staged, multi-boiler plants serving whole buildings.
CANRO Heating & Cooling is an independent licensed gas contractor, not a manufacturer's dealership. We hold a Technical Safety BC gas licence (LGA0043870) and boiler licence (LBP0046450), our technicians are Red Seal certified, and we have been servicing hydronic heating equipment across Metro Vancouver since 1999. That is the right footing for AERCO work: this equipment demands licensed gasfitters who understand condensing combustion, building-scale hydronics and BC's permit and inspection requirements.
If your building runs AERCO plant and the heat or domestic hot water is down — or you simply have no maintenance contractor attached to the mechanical room — call (604) 359-1081. We are based at 7325 6th Street in Burnaby, which puts us within a short drive of most Metro Vancouver mechanical rooms.
AERCO's lineup is built around fully condensing, modulating stainless-steel equipment. The lines most commonly found in Metro Vancouver mechanical rooms are:
| AERCO line | Equipment type | Where it shows up locally |
|---|---|---|
| Benchmark | Condensing hydronic boilers | Strata and apartment heating plants, schools, commercial buildings |
| Innovation | Condensing domestic hot water heaters | Multi-unit domestic hot water plants, hotels, care facilities |
| AM Series | Condensing boilers and water heaters | Light-commercial and smaller multi-unit mechanical rooms |
| Esteem | Condensing hydronic boilers | Light-commercial heating applications |
These are condensing units in the mid-90s AFUE/thermal-efficiency class with deep modulation, typically installed in staged banks of two or more so the plant can follow a building's load. If your mechanical room has a different or older AERCO model, we can still help — the combustion, hydronic and control fundamentals carry across the lineup, and we confirm model-specific details from the rating plate and manufacturer documentation before we work.
Most AERCO service calls in Greater Vancouver start the same way: the building has no heat or no hot water, one unit in the bank is locked out, or the plant is short-cycling and tenants are complaining. Because AERCO plants are usually multi-boiler, a single failed unit often goes unnoticed until a cold snap pushes the remaining boilers past what they can carry — which is exactly when Metro Vancouver mechanical rooms get found out.
Common fault behaviour we diagnose on AERCO equipment includes:
Our diagnostic process is methodical: we pull the fault history from the unit's controller, verify gas pressure and combustion with a calibrated analyzer, check venting and condensate, and test the hydronic side before touching parts. You get a plain-language explanation of what failed and a free written quote before any repair goes ahead. We do not guess-and-swap parts on commercial plant.
AERCO units are built to be serviced, and most of the components that wear are replaceable without condemning the boiler. Parts we regularly source and replace on AERCO and comparable commercial condensing equipment include:
Parts availability in Metro Vancouver varies by component. Common wear items — ignitors, sensors, gaskets, condensate parts — are generally obtainable through local commercial HVAC suppliers or can be ordered quickly. Larger items such as control boards, blowers and heat-exchanger components may need to come from AERCO's distribution network, and we tell you the realistic lead time up front rather than leaving a building without heat on a vague promise. For repairs and parts we do not quote flat dollar figures on a web page: pricing depends entirely on the component and the unit. We charge a diagnostic visit and then provide a free written quote for the repair.
One honest note: on older AERCO units, if the heat exchanger or multiple major components are failing, we will run the repair-versus-replace math with you openly. Sometimes the right answer for the building is a repair; sometimes it is planning a staged replacement before next winter.
A licensed CANRO technician can assess it honestly — no supplier quotas, no pressure.
📞 (604) 359-1081Request a free quoteWhen an AERCO plant reaches end of life, CANRO handles the full replacement scope: sizing the new plant to the building's actual load, obtaining Technical Safety BC gas permits, removing the old equipment, setting and piping the new boilers, rebuilding venting and condensate to current code, commissioning combustion with an analyzer, and coordinating the final inspection. Depending on the building's needs and budget, replacement may be like-for-like AERCO equipment or another commercial condensing line — we quote options, not a single locked-in brand.
Two BC realities shape every commercial boiler replacement in this region. First, venting and condensate: condensing boilers produce acidic condensate that must be neutralized and drained correctly, and Metro Vancouver's damp, mild-but-occasionally-freezing climate punishes badly routed sidewall vents and exterior condensate lines. Second, permits: gas boiler work in BC requires Technical Safety BC permits and inspection, and on commercial plant there is no legitimate shortcut. We pull permits on every job.
For typical residential-scale boiler projects, our installed pricing runs $6,500–$14,000+ for a new installation and $7,500–$15,000+ for a replacement. Commercial and multi-boiler AERCO plants fall outside those ranges and are quoted individually after a site visit — mechanical-room access, plant size, venting routes and code upgrades all move the number, so an honest price requires eyes on the room. The site assessment produces a free written quote.
Commercial condensing boilers are efficient precisely because they run hard and condense flue gases — which means they need disciplined annual maintenance far more than an old cast-iron boiler ever did. For strata councils and building managers, an annual AERCO maintenance visit from CANRO typically covers:
The payoff is practical: fewer mid-winter lockouts, better efficiency, longer heat-exchanger life, and documentation for insurers and owners. The best time to book is late summer or early fall, before the first cold snap loads up every service company's board in the Lower Mainland.
A multi-unit building without heat or hot water is not a next-week problem. CANRO offers same-day service across Greater Vancouver whenever scheduling allows, and after-hours response for genuine no-heat and no-hot-water emergencies in occupied buildings. Being based in Burnaby means we can reach mechanical rooms in Vancouver, New Westminster, Coquitlam, Richmond, Surrey and the North Shore quickly — during a cold snap, that proximity matters.
When you call (604) 359-1081, have the AERCO model and any fault code from the unit's display ready if you can. It helps us arrive with the right test equipment and likely parts, which is often the difference between one visit and two.
Straight answers on money, because commercial boiler work attracts vague pricing:
On rebates: the federal Canada Greener Homes Grant closed to new applicants in 2024, but the Canada Greener Homes Loan remains available for eligible home retrofits, and CleanBC and FortisBC run rebate programs that can apply to high-efficiency heating upgrades — including some commercial and multi-unit programs through FortisBC. Eligibility rules and amounts change, so we check what your specific project qualifies for at quote time rather than promising numbers here. Financing options are also available for larger replacements; ask when you call.
If your building runs AERCO boilers or water heaters and needs a repair, an annual service, or a plan for replacement, call CANRO Heating & Cooling at (604) 359-1081 or email info@canroheat.ca. We will give you a straight assessment and a written quote.
⚠️ Safety note: If you smell gas near your boiler or anywhere in the building, do not operate switches or phones inside — leave the area immediately, call FortisBC's 24-hour emergency line at 1-800-663-9911 from a safe location, and then call CANRO at (604) 359-1081 once the utility has made the site safe.
Family-run, upfront pricing, rebates and financing handled for you.
📞 (604) 359-1081Request a free quoteReviewed by the CANRO Heating & Cooling service team — July 06, 2026. Technical Safety BC gas licence LGA0043870 · boiler licence LBP0046450 · Red Seal certified · WorkSafeBC and liability insured · 4.9★ from 85+ Google reviews · serving Metro Vancouver since 1999 · (604) 359-1081.
“Canro does an amazing job! Super professional and skilled with everything—boilers, furnaces, and AC. Always a pleasure working with them!”
“Five stars for Canro. We needed a replacement of a 30-year-old boiler. A new high-efficiency unit was installed—clean, professional work.”
“I can’t speak highly enough about George, who was recommended for a boiler service call for my parents’ home. George is excellent.”
25+ years keeping Metro Vancouver homes comfortable. Honest advice, upfront pricing, work that lasts.