Accessibility Statement

By the CANRO Heating & Cooling technical team · Licensed HVAC & gas-fitting contractor, Metro Vancouver · Last updated September 2026

Our approach

We are a residential heating and cooling contractor, and many of our customers call us when something has gone wrong at home. It matters that anyone can find our phone number, understand our information and book a visit, whether they use a screen reader, keyboard navigation, magnification, or a small phone screen.

We aim to follow the Web Content Accessibility Guidelines (WCAG) 2.1 at level AA. That includes:

• Clear page headings in a logical order.
• Text alternatives for meaningful images.
• Enough colour contrast for text and buttons.
• Links and buttons that describe where they go.
• Pages that work on phones and when zoomed in.
• Our phone number as a tap-to-call link on every page.

Tips for using this site

• Every page has a tap-to-call phone link near the top and in the footer, so you can call without filling in a form.
• You can make text larger with your browser zoom (Ctrl and + on Windows, Command and + on a Mac, or pinch to zoom on a phone). Pages are built to reflow at larger sizes.
• Frequently asked questions on our pages open and close with a click or the Enter key, and each question is a proper button-like control for keyboard users.
• Each page has one main heading, with sections under it, so screen reader users can jump between sections.

Forms and booking

Our booking form asks only for what we need: your name, phone number, email and the type of service. Every field is labelled. If a form does not work for you, or you cannot complete it, call (604) 359-1081 or email info@canroheat.ca and we will book the visit for you.

Content from other providers

Some content on the site comes from other providers, such as embedded Google maps. We do not control how those tools are built, but we will give you the same information another way, such as a written address or directions, if you ask.

Known limitations

Some older pages and embedded content, such as maps and older page layouts, may not fully meet these guidelines yet. We are reviewing and improving pages over time. If a specific page causes you trouble, tell us which one and we will prioritize it.

Other ways to reach us

You never need to use the website to get service. You can phone (604) 359-1081 (Monday to Friday 8am–6pm, Saturday 9am–5pm and Sunday 10am–4pm) or email info@canroheat.ca. If you need a document, such as an estimate or invoice, in a different format, such as larger print or plain text, ask us.

Accessibility in your home

Accessibility also matters for the equipment we install. Thermostats and controls should be usable by the people who live in the home, including anyone with limited vision, dexterity or mobility. Tell us about any needs when you book, and we can talk through control options and where to place them.

Estimates and paperwork

Estimates, invoices and warranty details can be sent by email so you can read them with your own tools, such as a screen reader or larger text. If you would like a technician to explain an estimate by phone, just ask.

Feedback

If you find an accessibility barrier on this site, email info@canroheat.ca with the page address and a short description of the problem, or call us. Your feedback helps us fix it.