Last updated: May 28, 2026 · CANRO Heating & Cooling, TSBC Class-A licensed since 1999.
Direct Answer
CANRO dispatches same-day for Heat Pump Emergency Repair in New Westminster — TSBC-licensed gas fitters, common heat pump parts in every truck, 1-year labour warranty on every repair. Standard dispatch $89-$129 (applied against repair). After-hours/weekend +$159-$229. Call (604) 359-1081.
Heat Pump Emergency Repair in New Westminster
CANRO dispatches same-day across New Westminster for active failures. TSBC-licensed gas fitters. Parts in every truck.
📞 (604) 359-1081⚠ Stop & call immediately if:
- Refrigerant odour (chemical / sweet smell)
- Persistent breaker trip after one reset
- No cool during a heat dome with vulnerable residents
- Smoke or burning electrical smell
A failing heat pump in New Westminster can become an emergency fast — no heat in winter, no cool during a heat event, active leaks, gas odours, carbon monoxide. CANRO dispatches same-day across New Westminster including Queens Park, Uptown, Sapperton, Quayside. Our 14-vehicle fleet is based in Burnaby, so dispatch to New Westminster typically happens within 2-4 hours during business hours.
New Westminster heat pump emergency repair — what to do RIGHT NOW
- If you smell gas: Do NOT flip electrical switches. Ventilate the home, leave, and call FortisBC at 1-800-663-9911 from outside.
- If you have a CO alarm: Leave the home immediately and call 911.
- Active water leak: Shut off the water supply to the unit (cold inlet valve). Turn off the appliance at the wall switch or breaker.
- Smoke or burning smell: Cut power at the breaker. Do not attempt to restart.
- Call CANRO: (604) 359-1081 — same-day dispatch where possible.
- Take photos of the failure point and any visible damage — speeds up diagnostic.
Common heat pump emergencies we see in New Westminster
- No heat in winter
- No cool during heat event
- Outdoor unit not spinning
- Ice buildup on outdoor coil
- Breaker tripping
- Short-cycling
- Water leaking indoors
- Refrigerant smell
New Westminster same-day dispatch
Standard New Westminster business-hours dispatch (Mon-Sat 7am-7pm) targets within 2-4 hours of your call. After-hours and weekend emergency dispatch available with a surcharge ($159-$229) — applied against any repair you proceed with. Same-day priority goes to:
- Active gas leak or CO alarm — immediate.
- No heat with vulnerable residents (seniors, infants, medically vulnerable) — same-day priority.
- Active water leak — same-day where possible.
- No heat or no cool (general) — same-day where possible.
- Intermittent fault — next-day acceptable.
Typical heat pump emergency repair costs in New Westminster
| Repair | Installed price (range) |
|---|---|
| Diagnostic fee (applied against repair) | $89–$129 |
| After-hours surcharge | +$159–$229 |
| Capacitor replacement | $250-$400 |
| Contactor replacement | $185-$280 |
| Defrost board | $280-$560 |
| TXV / expansion valve | $280-$520 |
| Refrigerant top-up (with leak repair) | $280-$680 |
| Outdoor fan motor | $420-$780 |
| Reversing valve | $650-$1,400 |
| Compressor (out-of-warranty) | $2,500-$5,500 |
All repairs include 1-year labour warranty + manufacturer parts warranty. Final price provided in writing onsite before work proceeds.
New Westminster heat pump diagnostic process
- Call CANRO at (604) 359-1081 with symptoms / error codes.
- Phone triage identifies likely failed component. Closest truck dispatched.
- Onsite diagnostic with multimeter, manifold gauges, combustion analyzer.
- Written repair quote — you approve before work proceeds.
- Repair completed (most parts in truck — same visit).
- Combustion analysis / refrigerant verification before we leave.
- 1-year labour warranty issued on the repair.
New Westminster neighbourhoods we serve
Every part of New Westminster including Queens Park, Uptown, Sapperton, Quayside, and surrounding areas.
Why CANRO for heat pump emergency repair in New Westminster
- 27 years of heat pump service across Metro Vancouver including thousands of New Westminster-area jobs.
- TSBC Class-A gas-fitting licence — permitted across BC.
- 14-vehicle service fleet based in Burnaby — fast New Westminster dispatch.
- OEM parts in every truck for top 10 brands.
- 4.9★ from 85+ verified Google reviews.
- 1-year labour warranty on every repair.
- Transparent pricing — written quote before work proceeds.
- WorkSafeBC + $5M liability insured.
Heat Pump Emergency Repair in New Westminster — Call Now
CANRO dispatches same-day. (604) 359-1081. TSBC-licensed. Parts in every truck.
📞 (604) 359-1081 Request a quoteHeat Pump Emergency Repair in New Westminster
CANRO dispatches same-day across New Westminster for active failures. TSBC-licensed gas fitters. Parts in every truck.
📞 (604) 359-1081Frequently asked questions
Q: How fast can CANRO arrive in New Westminster?
A: Most New Westminster emergency calls during business hours (Mon-Sat 7am-7pm) receive dispatch within 2-4 hours. True emergencies (gas leak, CO alarm) prioritized to first available truck.
Q: Is there an after-hours surcharge?
A: After-hours dispatch (evenings, Sundays, holidays) adds $159-$229 to the standard diagnostic fee. Applied against any repair you proceed with.
Q: What if you cannot fix my heat pump same day?
A: If specialty OEM parts are needed, we provide a written estimate and source the part — typically within 2-24 hours. We will not leave you without a temporary workaround where possible.
Q: Will the repair be warrantied?
A: 1-year labour warranty on every CANRO repair + manufacturer parts warranty (1-5 years on most components, longer on heat exchangers).
Q: Do you handle all heat pump brands in New Westminster?
A: Yes — CANRO services 20+ brands including Navien, NTI, IBC, Viessmann, Triangle Tube, Mitsubishi, Daikin, Carrier, Lennox, Bosch, Bradford White, Rheem, and others.
Q: Should I attempt to fix it myself first?
A: For gas appliances: no — BC code requires TSBC-licensed gas fitter for any gas work. For electrical / heat pump components: capacitor and filter checks are OK but refrigerant work is licensed-only.
Q: What is included in the diagnostic fee?
A: Multimeter electrical test, combustion analysis (gas appliances), refrigerant pressure check (heat pump/AC), error-code review, and a written report with repair recommendation.
About CANRO
CANRO Heating & Cooling is a Burnaby-based HVAC and gas-fitting company serving Metro Vancouver since 1999. TSBC Class-A gas-fitting licence. Red Seal HVAC technicians. WorkSafeBC registered. 4.9★ rating across 85+ verified Google reviews. Authorized service contractor for 20+ HVAC brands.
CANRO Heating & Cooling — TSBC Class-A gas-fitting licence · Red Seal HVAC certified · WorkSafeBC and liability insured · 4.9★ from 85+ Google reviews · Serving Metro Vancouver since 1999.
