CANRO Heating & Cooling repairs, installs, maintains and replaces HTP and legacy Munchkin gas boilers across Greater Vancouver, from our base in Burnaby.
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Quick answer: CANRO Heating & Cooling is a Burnaby-based, independently licensed gas contractor that services HTP condensing boilers — and the older Munchkin line HTP became known for — throughout Greater Vancouver. We handle diagnostics and repair, annual maintenance, parts replacement, and full installation or replacement of HTP equipment, with Technical Safety BC permits pulled on every gas job. Call (604) 359-1081 for same-day or after-hours service.
Want a straight answer for your home? Call (604) 359-1081 or request a free written quote.
HTP (Heat Transfer Products) is a Massachusetts-based manufacturer best known in Canada for high-efficiency condensing boilers and combi units built around stainless steel heat exchangers. Many Lower Mainland homeowners first met the brand through the Munchkin — a compact wall-hung condensing boiler that was installed widely in the 2000s and early 2010s before HTP replaced it with newer lines. If your mechanical closet has a Munchkin, an Elite, a UFT or an EFT on the wall, you have HTP equipment, and CANRO services all of it.
HTP boilers suit Metro Vancouver's housing stock well. Condensing operation pairs naturally with our long, mild-but-damp heating season, where a modulating boiler spends most of its hours at low fire. Compact wall-hung formats fit the small mechanical rooms common in Vancouver specials, Burnaby townhomes and North Shore basements. And because HTP units vent in plastic (PVC/CPVC or polypropylene, per the installation manual), they can often sidewall-vent where an older chimney-vented boiler could not.
CANRO Heating & Cooling has serviced gas heating equipment in Greater Vancouver since 1999. We are an independent licensed contractor — not a factory outlet — which means we give you straight advice on whether an HTP boiler is worth repairing, and we install competing brands too when they fit your home better.
We service current and legacy HTP residential lines found across the Lower Mainland. The most common are:
| Series | Type | Notes for Metro Vancouver homes |
|---|---|---|
| UFT | Wall-hung condensing boiler (heat-only and combi versions) | Popular compact unit with a stainless steel fire-tube heat exchanger; common in townhomes and smaller detached homes |
| EFT | Condensing boiler (wall-hung and floor configurations) | Fire-tube design; found in larger homes and light-duty applications |
| Elite / Elite FT / Elite Ultra | Condensing boilers | The Elite family spans several generations; Elite FT and Elite Ultra use fire-tube stainless heat exchangers |
| Crossover | Combination water heater / space-heating appliance | Serves both domestic hot water and hydronic heating from one unit |
| Munchkin (legacy) | Wall-hung condensing boiler, discontinued | Widely installed in the 2000s; we repair them while parts last and quote replacements when they don't |
Not sure which series you have? The model and serial number are on a rating plate on the cabinet. Text a photo of the plate or read it to us over the phone at (604) 359-1081 and we will confirm what you own and what parts it takes before we arrive.
Condensing boilers are reliable when maintained, but they are also more sensitive than the cast-iron units they replaced. The most common HTP service calls we run in Greater Vancouver involve:
HTP controls display fault codes when the boiler locks out, and those codes are a genuine head start — but a code tells you what the boiler saw, not always why. A flame-failure code, for example, can be caused by a dirty flame sensor, a failing ignitor, a gas supply issue, or a blocked vent. Our technicians diagnose with combustion analysis and electrical testing rather than swapping parts on a guess. You get a diagnostic visit at a set rate, then a free written quote for the actual repair before any work proceeds.
Most HTP repairs come down to a specific component. Parts we regularly source and replace in Metro Vancouver include:
Common HTP parts for current lines like the UFT and Elite family are stocked or quickly available through Lower Mainland wholesale suppliers, and we keep universal items — sensors, ignition components, condensate fittings — on our trucks. Legacy Munchkin parts are harder: some components are still obtainable, others are discontinued. When a Munchkin part is unavailable or priced near the value of the boiler, we tell you plainly and quote a modern replacement instead of chasing parts. Repairs and parts are priced by written quote after diagnosis — we do not guess at numbers over the phone.
If you are replacing a failed boiler — HTP or otherwise — or building out a new hydronic system, we design and install HTP condensing boilers and combis to the manufacturer's manual and the BC Gas Safety Regulation, with a Technical Safety BC gas permit on every installation.
A proper installation in the Lower Mainland covers more than hanging the unit:
Typical pricing in Greater Vancouver: boiler installation runs $6,500–$14,000+ and boiler replacement runs $7,500–$15,000+, depending on the unit, venting changes, system condition and code upgrades required. Every project gets a free written quote with a fixed price before work begins.
A licensed CANRO technician can assess it honestly — no supplier quotas, no pressure.
📞 (604) 359-1081Request a free quoteMunchkin boilers were discontinued years ago, and most units still running in Vancouver are well past 15 years old. We still repair them when the fix is sensible. But when a Munchkin needs a major component — heat exchanger, control board, gas valve — the honest math usually favours replacement: parts are scarce, the incoming unit will be more efficient, and a new boiler resets the warranty clock. We will give you both numbers in writing and let you decide.
HTP's warranty terms, like most condensing boiler warranties, expect regular servicing — and in practice the boilers that skip maintenance are the ones we meet on emergency calls during the first cold week of winter. An annual CANRO tune-up on an HTP boiler includes:
Book maintenance in late summer or early fall. When the first cold snap hits the Lower Mainland, every heating contractor's phone lights up at once — a boiler serviced in September rarely becomes a no-heat call in December.
No heat with a locked-out boiler is urgent, especially in a cold snap or in a home with young children or elderly occupants. CANRO runs same-day service across Greater Vancouver whenever scheduling allows, and after-hours service for genuine no-heat and no-hot-water emergencies. Because we are based in Burnaby, we reach Vancouver, New Westminster, Coquitlam, Richmond, North Vancouver and the surrounding municipalities quickly. Call (604) 359-1081 and tell us the fault code on the display if there is one — it helps us arrive with the right parts.
Here is how we price HTP work, with no surprises:
We do not quote repair dollar figures sight-unseen, because two boilers with the same fault code can need very different fixes. What we will always give you is a firm written number before work begins.
If you are replacing an HTP boiler or upgrading from an older non-condensing unit, check what support applies before you sign anything. The federal Canada Greener Homes Grant closed to new applicants in 2024, but the Canada Greener Homes Loan remains available for eligible energy-efficiency retrofits, and BC homeowners may qualify under CleanBC and FortisBC rebate programs depending on the equipment and the direction of the upgrade. Eligibility rules and amounts change, so we confirm what applies to your specific project at quote time rather than promising figures here. CANRO also handles the Technical Safety BC permit paperwork on every installation, which some programs require as proof of licensed work.
Whether it is a locked-out UFT in Coquitlam, a leaking Elite in North Vancouver, or a twenty-year-old Munchkin in East Van that has finally had enough, call (604) 359-1081 or email info@canroheat.ca and we will get your heat back on.
⚠️ Safety note: If you smell gas anywhere near your boiler, do not troubleshoot it yourself. Leave the building immediately, call FortisBC's emergency line at 1-800-663-9911 from outside, and only then call CANRO at (604) 359-1081 for the repair once the utility has made the site safe.
Family-run, upfront pricing, rebates and financing handled for you.
📞 (604) 359-1081Request a free quoteReviewed by the CANRO Heating & Cooling service team — July 06, 2026. Technical Safety BC gas licence LGA0043870 · boiler licence LBP0046450 · Red Seal certified · WorkSafeBC and liability insured · 4.9★ from 85+ Google reviews · serving Metro Vancouver since 1999 · (604) 359-1081.
“Canro does an amazing job! Super professional and skilled with everything—boilers, furnaces, and AC. Always a pleasure working with them!”
“Five stars for Canro. We needed a replacement of a 30-year-old boiler. A new high-efficiency unit was installed—clean, professional work.”
“I can’t speak highly enough about George, who was recommended for a boiler service call for my parents’ home. George is excellent.”
25+ years keeping Metro Vancouver homes comfortable. Honest advice, upfront pricing, work that lasts.