🛡️ Licensed & Insured · TSBC Gas-Fitting LGA0043870 · Serving Metro Vancouver since 1999
★★★★★ 4.9 from 85+ Google reviews · info@canroheat.ca
Metro Vancouver HVAC · Since 1999

Napoleon Gas Fireplaces

Licensed, Red Seal technicians — same-day response across Metro Vancouver. Call (604) 359-1081 or request a free quote.

★ 4.9/5 · 85+ reviews✅ Licensed & insured💰 Rebates & financing👨‍🔨 Since 1999

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25+ YearsServing Metro Vancouver since 1999
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4.9 / 5 Rating85+ verified Google reviews
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Licensed & InsuredTSBC LGA0043870 · Boiler LBP0046450 · Red Seal · WorkSafeBC
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Rebates HandledCurrent BC programs—eligibility checked before installation

Installation, Repair, and Maintenance by CANRO Heating and Cooling

Napoleon gas fireplaces are a hallmark of innovation, elegance, and high-quality heating solutions, providing homeowners with both warmth and style. At CANRO Heating and Cooling, we are proud to offer a comprehensive range of services for Napoleon gas fireplaces, from installation to repair and maintenance. With over two decades of experience serving the Greater Vancouver region, we specialize in ensuring that your fireplace not only enhances your living space but also operates efficiently and safely. Whether you're looking to install a brand-new Napoleon fireplace, need repairs for an existing unit, or require regular maintenance, CANRO Heating and Cooling has the expertise and certified technicians to handle all your fireplace needs. In this detailed article, we'll explore the Napoleon brand, its various models and series, and the top-notch services we provide to keep your gas fireplace running at peak performance.

About Napoleon: A Leader in Gas Fireplaces

Napoleon Fireplaces is one of North America's most trusted and well-established brands, known for its innovative designs and high-performing heating solutions. Founded in 1976, Napoleon has grown to become a global leader in the home heating industry, offering a diverse range of products that cater to different styles and preferences. Napoleon fireplaces are designed to offer not only efficient heating but also a focal point for your home's decor. Their gas fireplaces are available in a wide variety of sizes, designs, and configurations, making them suitable for any home, whether modern or traditional. With a reputation for reliability, durability, and cutting-edge technology, Napoleon has become the go-to choice for homeowners seeking comfort and style.

Popular Napoleon Gas Fireplace Models and Series

Napoleon offers a broad selection of gas fireplace models and series to suit different home designs and heating needs. Here are some of the most popular series that CANRO Heating and Cooling services and installs.

1. Napoleon Ascent Series

The Napoleon Ascent Series is designed for homeowners seeking a traditional fireplace experience with modern efficiency. These fireplaces come in a variety of sizes, making them versatile for different room layouts.
  • Ascent 36: A medium-sized fireplace that fits well in most living rooms. It offers a clean face design, meaning the focus remains on the flames and the beauty of the fire.
  • Ascent 42: Slightly larger than the Ascent 36, this model is perfect for more expansive spaces.
  • Ascent X Series: A premium version of the Ascent line, the X series offers enhanced features such as deeper ember beds, realistic log sets, and a more powerful heating capacity.
The Ascent series is known for its ease of installation and user-friendly features, including a multi-view option that allows for a seamless view of the fire from different angles.

CANRO Services for the Ascent Series:

  • Installation: CANRO’s expert team ensures proper installation, from venting to gas line setup, optimizing the unit for safety and performance.
  • Repair: Common issues such as faulty ignition or improper airflow are swiftly addressed by our certified technicians.
  • Maintenance: Regular checks, cleaning of burners, and inspections for wear and tear are part of our service to extend the lifespan of your fireplace.

2. Napoleon Elevation Series

The Napoleon Elevation Series is known for its large viewing areas and robust heating capabilities. This series offers a powerful heating solution without compromising on aesthetics.
  • Elevation X36: Known for its tall, dynamic flame presentation, the Elevation X36 creates a dramatic ambiance. It also has various customizable features, such as log sets and burner configurations.
  • Elevation X42: Larger than the X36, the X42 model provides even more heat output and a grander flame display. It's ideal for large rooms or open-concept spaces.
These fireplaces are designed with high-efficiency ratings and can operate as a significant heat source during the colder months.

CANRO Services for the Elevation Series:

  • Replacement: Whether you're upgrading or replacing an old unit, CANRO can remove your outdated fireplace and replace it with a new Napoleon Elevation model.
  • Troubleshooting: If your Elevation fireplace is not performing efficiently, we provide troubleshooting services to diagnose and fix any issues, from gas flow problems to venting concerns.
  • Annual Service Checks: Regular maintenance is key to keeping your Elevation fireplace in top condition, and we ensure everything from the gas lines to the pilot light is working perfectly.

3. Napoleon Vector Series

The Napoleon Vector Series is a favorite among homeowners looking for a contemporary, linear fireplace design. These models are sleek, stylish, and provide a modern touch to any room.
  • Vector 50: A 50-inch gas fireplace that offers a stunning, long flame pattern and comes with various media kits, from traditional logs to glass ember beds.
  • Vector 74: This extra-wide model creates a bold statement, making it ideal for larger spaces or commercial settings.
  • Vector See-Thru: A unique two-sided fireplace that offers viewing from two rooms, perfect for open-concept designs.
The Vector series is all about customization, with options for backlighting, ember beds, and multi-color LED lights.

CANRO Services for the Vector Series:

  • Custom Installation: Installing a Vector fireplace requires expert knowledge of venting and design. CANRO specializes in custom installations, ensuring your fireplace complements your home’s architecture.
  • Lighting Repairs: With the Vector series’ multi-color LED lighting, occasional issues may arise. CANRO technicians are experienced in fixing or replacing lighting components to restore your fireplace’s aesthetic appeal.
  • Control System Upgrades: We can upgrade your fireplace’s control system to include smart technology, allowing you to control the fireplace via your smartphone or home automation system.

4. Napoleon Luxuria Series

The Napoleon Luxuria Series represents the pinnacle of luxury and design. These fireplaces offer industry-leading features such as dual-glass technology and heat management options.
  • Luxuria 50: A perfect blend of modern design and functionality, the Luxuria 50 offers a frameless view of the fire, giving it a sleek, high-end look.
  • Luxuria 62: Larger and more powerful, the Luxuria 62 is ideal for grand spaces and offers incredible heat output.
  • Luxuria See-Thru: Like the Vector series, the Luxuria See-Thru model offers a multi-room viewing experience, but with even more customization options and a higher-end design.
These fireplaces are perfect for those looking for a statement piece that offers both form and function.

CANRO Services for the Luxuria Series:

  • High-End Installations: Luxuria fireplaces are sophisticated and require meticulous installation. Our team is trained to handle even the most complex installations, ensuring your luxury fireplace operates smoothly.
  • Heat Management Solutions: The Luxuria series allows for advanced heat management systems. CANRO can install and configure these systems to ensure your fireplace distributes heat evenly throughout your home.
  • Glass Cleaning and Repair: Dual-glass technology is a standout feature of this series, and we provide specialized cleaning and repair services to keep your glass panels looking pristine.

Why Choose CANRO Heating and Cooling for Your Napoleon Gas Fireplace?

At CANRO Heating and Cooling, we take pride in being one of the top HVAC service providers in the Greater Vancouver region. Our team is fully licensed, bonded, and trained in the latest fireplace technologies, including Napoleon's advanced models. Here’s why CANRO is the best choice for all your fireplace needs:

1. Expert Installation Services

Installing a Napoleon gas fireplace requires precision and expertise. From venting to gas line connections, our certified technicians ensure your fireplace is installed safely and efficiently. We follow all local codes and manufacturer specifications to guarantee optimal performance and longevity.

2. same-day Repair Services

Fireplace breakdowns can happen at any time, especially during the cold months when you rely on them the most. CANRO offers same-day emergency repair services to address any issues, whether it's a faulty ignition, gas leak, or malfunctioning control panel. Our quick response times ensure your home stays warm and safe.

3. Comprehensive Maintenance Plans

Regular maintenance is key to extending the life of your Napoleon gas fireplace. Our comprehensive maintenance plans include cleaning, inspection, and tuning to ensure your fireplace operates at peak efficiency. We check everything from the burners to the venting system, identifying potential issues before they turn into costly repairs.

4. Troubleshooting and Diagnostics

If your fireplace isn’t working as it should, our team can quickly diagnose and fix the problem. Whether it’s an issue with the thermostat, gas supply, or pilot light, we have the tools and expertise to get your fireplace back up and running.

Service Areas for Napoleon Gas Fireplaces

CANRO Heating and Cooling is proud to offer Napoleon gas fireplace services across the Greater Vancouver area and surrounding regions, including: We provide fast, reliable service in all these areas, ensuring your Napoleon gas fireplace is always in top condition.

Conclusion: Elevate Your Home with Napoleon Gas Fireplaces and CANRO Heating and Cooling

A Napoleon gas fireplace is more than just a heating solution; it’s a centerpiece that enhances the ambiance of your home. Whether you're looking for a traditional design, a modern linear look, or a multi-room fireplace, Napoleon offers a wide range of options to fit your style and needs. At CANRO Heating and Cooling, we specialize in installation, repair, and maintenance of Napoleon fireplaces, ensuring they run safely and efficiently. With over two decades of experience, our licensed technicians are equipped to handle any fireplace project, big or small. From troubleshooting ignition problems to performing routine cleaning, we are your one-stop solution for Napoleon gas fireplaces. For more information or to schedule a free consultation, contact us at 604-359-1081 or via email at info@Canroheat.ca. You can also visit us at our office location here for in-person consultations and inquiries.
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Frequently asked questions

What HVAC services does CANRO offer in Metro Vancouver?
CANRO installs, services and repairs boilers, furnaces, heat pumps, hot water tanks, tankless water heaters, gas fireplaces and air conditioning across Metro Vancouver. We work on residential homes, townhouses and condos throughout the Lower Mainland.
How long has CANRO been in business?
CANRO has been serving the Greater Vancouver area since 1999. Our founder George is recognised by customers as one of the most experienced boiler and hydronic heating technicians in the Lower Mainland.
What areas do you serve?
We cover all of Metro Vancouver: Vancouver, Burnaby, Richmond, Surrey, Coquitlam, North Vancouver, West Vancouver, New Westminster, Delta, Langley, Port Moody, Port Coquitlam, White Rock, Pitt Meadows, and Maple Ridge.
Are CANRO technicians licensed and insured?
Yes. CANRO holds Technical Safety BC contractor licences for gas (LGA0043870) and boilers (LBP0046450), our technicians are Red Seal certified for HVAC and gas, and we carry full liability insurance and WorkSafeBC coverage.
How can I book a service call?
Call (604) 359-1081, email info@canroheat.ca, or use the booking form. Provide the address, equipment and symptoms so CANRO can confirm the service scope and current appointment availability.
Do you offer free estimates?
Yes. Free in-home estimates are provided for boiler, furnace, heat pump and water-heater replacements. Diagnostic visits for repairs carry a flat service fee that is credited toward the repair if you proceed.
What brands do you service?
We service all major brands including Viessmann, Navien, IBC, Rinnai, Rheem, Bradford White, Weil-McLain, Laars, Baxi, NTI, Lennox, Carrier, Bryant, Goodman, Trane, York, Daikin, Mitsubishi Electric, AO Smith, Bosch, Noritz, Giant, GSW, John Wood, and Valor.
Do you offer government rebates for heat pumps?
A qualifying heat-pump project may be eligible under current BC programs. Check the program requirements, equipment and any required pre-approval before installation. The Canada Greener Homes Grant and Loan are closed to new applications. The program administrator determines eligibility and funding.
How quickly can you replace a broken hot water tank?
Contact CANRO with the equipment details and whether there is active leaking or no hot water. Timing depends on assessment, equipment availability, access and the required work; confirm scheduling when booking.
Why should I choose CANRO over other HVAC companies?
CANRO has been operating in Metro Vancouver since 1999 with a 4.9-star rating from 85+ Google reviews. We specialise in difficult boiler systems (Viessmann, IBC, Baxi, Laars) that many companies do not service, we give honest options instead of upselling, and our work is performed by long-term staff — not subcontractors.
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Reviews

What Metro Vancouver homeowners say

4.9
★★★★★
85+ verified Google reviews
★★★★★

“Canro does an amazing job! Super professional and skilled with everything—boilers, furnaces, and AC. Always a pleasure working with them!”

Nadia Naderi
Nadia NaderiGoogle review
★★★★★

“Five stars for Canro. We needed a replacement of a 30-year-old boiler. A new high-efficiency unit was installed—clean, professional work.”

Arlene Colasurdo
Arlene ColasurdoGoogle review
★★★★★

“I can’t speak highly enough about George, who was recommended for a boiler service call for my parents’ home. George is excellent.”

B. Niek
B. NiekGoogle review

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