Licensed, Red Seal technicians — same-day response across Metro Vancouver. Call (604) 359-1081 or request a free quote.
Tell us what you need—we’ll call you back fast.
CANRO Heating & Cooling provides Navien condensing boilers, combi & tankless water heaters installation, service, repair, parts replacement and same-day emergency repair to homes and small businesses across Burnaby, BC. Korean-engineered, best-selling condensing combi & tankless brand in Metro Vancouver. Whether you have an aging Navien system that needs replacing, an unexpected breakdown that needs same-day attention, or a brand-new install you want quoted, our Red Seal HVAC and TSBC-licensed gas technicians cover all of Burnaby including Big Bend, Burnaby Mountain, Big Bend and Burnaby Heights.
Navien sells a full residential lineup in Metro Vancouver. The systems we most commonly install and service in Burnaby include the NCB-E Combi, NHB heating-only, NFB Fire Tube, NPE-A Tankless. Each has different sweet-spot use cases — see our full Navien lineup hub page for model-by-model specifications, install costs, and common issues.
Burnaby is CANRO's head office — our techs reach most Burnaby calls within an hour. The mix ranges from Metrotown/Brentwood high-rises to single-family homes in Burnaby Heights, Capitol Hill, and the Burnaby Mountain area, which influences which Navien model is the right fit. We will recommend the size and configuration that matches your home's heat-loss calculation, plumbing layout, and how you actually use hot water.
Every service below is available across Burnaby's V5/V3N postal codes:
A CANRO Navien installation in Burnaby typically follows this sequence:
Common Navien replacement parts CANRO carries in every truck for first-visit repair across Burnaby:
Less common Navien parts — heat-exchanger assemblies, control boards, specific OEM components — arrive next-day from Lower Mainland HVAC wholesalers. CANRO maintains direct accounts with all major Navien distributors, so parts sourcing is rarely the bottleneck on a repair.
CANRO offers priority dispatch for Navien emergencies across Burnaby:
Most Burnaby emergency calls during business hours get a technician on-site within 2-4 hours; the V5/V3N postal codes are part of our regular daily service rotation. After-hours emergencies are handled by our on-call line with response typically within 90 minutes.
Depending on the model and configuration, a Navien install in Burnaby typically falls in the $4,500-$22,000 range — see our Navien lineup hub for model-by-model install cost ranges. FortisBC and BC Hydro rebates can offset $500-$11,000 of the install cost depending on equipment type.
Yes. We carry the most common Navien service parts (flame sensors, ignitors, pressure switches, gas-valve gaskets, condensate-trap kits, flow sensors) in every truck. Less common parts arrive next-day from Lower Mainland HVAC wholesalers — CANRO maintains direct accounts with all major Navien distributors.
Burnaby residents qualify for the same BC-wide rebate programs: FortisBC high-efficiency boiler rebates ($1,000-$1,500); FortisBC tankless rebates ($500-$1,000); BC Hydro hybrid heat-pump water heater rebates ($1,000); CleanBC + federal Greener Homes heat-pump rebates (up to $11,000+). CANRO files all rebate paperwork as part of every install.
Annually — required to keep the manufacturer warranty valid. The service includes combustion analysis at low and high fire, condensate-trap clearing, flame-sensor inspection, gas-pressure verification, and a full safety check.
Yes. CANRO holds annual maintenance contracts with multiple Burnaby stratas covering both common-area HVAC (boilers, makeup-air units, central A/C) and in-suite systems. We provide signed work orders and detailed invoicing suitable for strata reporting and reserve-fund planning.
Call (604) 359-1081, email info@canroheat.ca, or request a free quote online. For emergencies in Burnaby (no heat, no hot water, gas leak, water leak), ask for priority dispatch.
CANRO Heating & Cooling — TSBC Class-A gas-fitting licence · Red Seal HVAC certified · WorkSafeBC and liability insured · 4.9★ from 85+ Google reviews · Serving Metro Vancouver including Burnaby since 1999.
“Canro does an amazing job! Super professional and skilled with everything—boilers, furnaces, and AC. Always a pleasure working with them!”
“Five stars for Canro. We needed a replacement of a 30-year-old boiler. A new high-efficiency unit was installed—clean, professional work.”
“I can’t speak highly enough about George, who was recommended for a boiler service call for my parents’ home. George is excellent.”
25+ years keeping Metro Vancouver homes comfortable. Honest advice, upfront pricing, work that lasts.