When a combi boiler's hot water runs lukewarm but the heating side works fine, the brazed plate heat exchanger is often the part to check.
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Quick answer
Replacing a brazed plate heat exchanger, the secondary exchanger many combi boilers use to produce domestic hot water, typically costs $840-$2,180 in Richmond, the same general range as the boiler's primary heat exchanger since both are priced by complexity and labour rather than by which side of the system they serve. That is a 2026 ballpark from public market data, not a quote. CANRO's certified technicians confirm the exact figure once they've identified the exchanger model and tested it for scale versus a genuine leak.
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Many combi boilers use two separate heat exchangers: a primary one that pulls heat from the burner into the boiler's own water loop, and a secondary brazed plate heat exchanger that transfers that heat into the domestic hot water passing through on its way to a tap or shower. Keeping the two loops separate this way means the boiler's heating water and your household hot water never physically mix, which protects both water quality and the boiler's internal components.
The plate exchanger is made of thin stacked metal plates brazed together, giving it a lot of surface area in a compact space. That design is efficient, but it also means the narrow channels between plates are the first place scale or debris shows up.
| Item | Typical range |
|---|---|
| Plate heat exchanger replacement, part and labour | $840-$2,180 |
| Diagnostic/service call, if separate | $90-$150 (credited toward the repair) |
| Technician labour, if billed hourly | $95-$165 per hour |
A common plate exchanger for a widely installed combi model, replaced without much disassembly, tends toward the lower end. An exchanger for a less common boiler, or one needing more of the cabinet opened up to reach it, lands higher.
Because narrow plate channels are prone to scaling rather than cracking outright, a technician will often try a descaling flush before recommending full replacement, particularly if the boiler is otherwise in good shape and the exchanger isn't actually leaking. That's a cheaper, faster fix when it works. Replacement becomes the answer once scaling is severe enough that flow won't recover, or once there's an actual leak or crack rather than just restricted flow.
Combi boilers with a plate exchanger for domestic hot water are common in Richmond's newer townhouse and mid-rise construction near the Canada Line, where a compact wall-hung unit handling both space heating and hot water suits a small mechanical closet better than a separate tank. Metro Vancouver's regional water is comparatively soft, which slows scale build-up compared with well-water areas of the Fraser Valley, but it doesn't eliminate it, especially in homes with older interior plumbing that sheds sediment into the line over time. Any work opening the boiler's gas or combustion side needs a Technical Safety BC licensed fitter; CANRO holds gas licence LGA0043870 and boiler licence LBP0046450.
Safety note
Replacing a plate heat exchanger involves opening the boiler cabinet and working near gas and combustion components, so it should be done by a Technical Safety BC licensed gas fitter. If you notice a gas smell during or after this kind of service, leave the home and call FortisBC at 1-800-663-9911.
That split is the classic sign of a plate heat exchanger problem on a combi boiler, since it's the dedicated component serving hot water while a separate primary exchanger handles space heating.
Often, yes. A chemical descaling flush can restore flow if scaling is the cause and the exchanger isn't cracked or leaking, which is usually tried before replacement is recommended.
A technician pressure-tests the two loops separately. A drop in pressure on one side that shows up on the other points to an actual leak between plates rather than simple restriction from scale.
Not usually. The two loops are kept separate specifically so a domestic hot water problem doesn't interrupt space heating, though a serious leak can eventually affect system pressure overall.
No, though they're priced in a similar range. The primary exchanger handles combustion heat transfer for the whole system; the plate exchanger is a separate, smaller component dedicated to domestic hot water on combi units.
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