Specialist NTI boiler service, repair and installation—Canadian-built condensing boilers, expertly maintained across Metro Vancouver.
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NTI is a Canadian boiler manufacturer whose Trinity condensing boilers are a strong fit for our climate. We service the full Trinity range, fine-tune their controls for efficiency, and install correctly-sized systems for hydronic and combi applications.
Not sure of your model? We service the full NTI range—just tell us what you have.
NTI (National Energy Equipment) builds high-efficiency condensing boilers in New Brunswick, which means parts and technical support flow through Canadian distribution channels without the delays or customs gaps that affect some European brands. Their Trinity and TFT series are compact wall-hung units that fit well in the mechanical closets and utility rooms common in Metro Vancouver condos, townhomes, and post-1990 detached houses. With AFUE ratings reaching 95% and above, an NTI condensing boiler paired with a properly designed hydronic system qualifies for CleanBC and FortisBC rebates available to BC homeowners replacing older atmospheric or mid-efficiency equipment.
The Trinity series uses a stainless-steel heat exchanger that tolerates the mildly acidic condensate produced during high-efficiency operation — a real advantage in Lower Mainland climates where boilers run long, moderate-temperature seasons rather than short, hard-winter bursts. NTI also supports modulating gas valves and outdoor reset controls, which let the boiler dial back firing rate on the mild shoulder days that make up most of a Vancouver heating season. That extended low-fire operation is where condensing efficiency is actually captured, and it is also where a correctly sized and commissioned NTI unit earns its keep compared with an oversized non-modulating unit that short-cycles.
Installing an NTI condensing boiler in BC requires a Technical Safety BC permit and must be completed by a licensed gas contractor — CANRO holds gas licence LGA0043870 and boiler licence LBP0046450 so every installation is permit-pulled and inspected. Beyond the permit, a proper NTI installation means: sizing the boiler to the actual heat loss of the building rather than matching the old unit's BTU rating (oversizing is the single most common mistake on replacements), designing the condensate neutralizer and drain correctly for the acidic output, and setting up the outdoor reset curve to match the radiation type in the home. On sealed-combustion models the venting must be run to the correct diameter and termination clearances under BC and manufacturer specs.
When CANRO technicians are called to diagnose a fault on an NTI unit, certain patterns come up repeatedly in Metro Vancouver service calls. Ignition lockouts are often traced to dirty flame sensors or a degraded igniter — both straightforward to clean or replace but only if the technician confirms gas pressure and venting are not the underlying cause first. Error codes on the Trinity series display directly on the board; our Red Seal technicians read those codes against the actual operating conditions rather than clearing and re-firing without investigation. Heat exchanger fouling from poor water quality is a longer-term concern: the Lower Mainland's moderately hard water from reservoir sources can deposit scale inside the exchanger over time if the system was never treated or if pH was not maintained. Annual boiler maintenance at CANRO includes a combustion analysis, heat exchanger inspection, condensate check, and system water quality test to catch these issues before they become failures.
Planning a heat-pump upgrade? Check current BC Hydro, Better Homes BC and utility program requirements before installation. The Canada Greener Homes Grant and Loan are closed to new applications. Eligibility and permitted combinations depend on the program; confirm approval before relying on funding.
“Canro does an amazing job! Super professional and skilled with everything—boilers, furnaces, and AC. Always a pleasure working with them!”
“Five stars for Canro. We needed a replacement of a 30-year-old boiler. A new high-efficiency unit was installed—clean, professional work.”
“I can’t speak highly enough about George, who was recommended for a boiler service call for my parents’ home. George is excellent.”
We’re factory-trained across every major brand. Explore another, or call and we’ll handle whatever you have.
Tell us what’s going on. Most calls are answered the same business day.
A licensed tech diagnoses the issue and gives you honest options—no surprises.
We do the work cleanly, walk you through it, and handle any rebate paperwork.
25+ years keeping Metro Vancouver homes comfortable. Honest advice, upfront pricing, work that lasts.