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Metro Vancouver HVAC · Since 1999

Rheem Error Codes Explained — Service & Repair Guide | CANRO Metro Vancouver

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Rheem Error Code Guide · Metro Vancouver

Rheem error codes explained — and what to do

Common Rheem fault codes with what each means, the likely cause, and what CANRO Heating & Cooling does to fix them. Servicing Rheem systems across Metro Vancouver since 1999.

Rheem Prestige R98V, Classic Plus, RP21 heat pump, ProTerra hybrid water heater, and RTGH tankless display fault codes via LED blink patterns or EcoNet app notifications.

Important: One reset attempt is generally safe for transient faults. If the same code returns within minutes, stop resetting — the lockout exists to protect the heat exchanger, ignition system, and gas-valve safety circuit. Note the exact code and call CANRO at (604) 359-1081. We carry common Rheem parts in every truck — most code-triggered faults are resolved in a single visit.

Quick code reference — tap to jump

Steady ON1 Flash2 Flash3 Flash4 Flash5 Flash6 Flash7 Flash8 Flash9 FlashEcoNet ErrorsTankless RTGH ErrorsProTerra Hybrid HPWH

All Rheem error codes — detailed guide

Rheem Code

Steady ON — Normal

✓ Not immediate emergency — schedule promptly

What it means: OK.

Common causes: None.

What to do: None.

Reset guidance: n/a

Rheem Code

1 Flash — Internal Error

✓ Not immediate emergency — schedule promptly

What it means: Control board error.

Common causes: Failed control board.

What to do: Service.

Reset guidance: no

Rheem Code

2 Flash — Pressure Switch Open

✓ Not immediate emergency — schedule promptly

What it means: Combustion air APS did not close.

Common causes: Vent obstruction, failed APS, ice in vent.

What to do: Inspect vent; call.

Reset guidance: no

Rheem Code

3 Flash — Pressure Switch Closed

✓ Not immediate emergency — schedule promptly

What it means: Stuck-closed APS.

Common causes: Failed APS.

What to do: Replacement.

Reset guidance: no

Rheem Code

4 Flash — High Limit Open

✓ Not immediate emergency — schedule promptly

What it means: Limit switch tripped.

Common causes: Low airflow, dirty filter.

What to do: Replace filter; service.

Reset guidance: one reset OK

Rheem Code

5 Flash — Flame Sensed With Gas Valve Off

🚨 EMERGENCY — call immediately

What it means: Gas valve issue.

Common causes: Failed gas valve, flame rod.

What to do: Call.

Reset guidance: no

Rheem Code

6 Flash — Ignition Lockout

✓ Not immediate emergency — schedule promptly

What it means: Burner failed to light.

Common causes: Flame sensor, ignitor, gas.

What to do: Clean / service.

Reset guidance: one reset OK

Rheem Code

7 Flash — Inducer Speed

✓ Not immediate emergency — schedule promptly

What it means: Inducer fan speed fault.

Common causes: Failed inducer.

What to do: Service.

Reset guidance: no

Rheem Code

8 Flash — Low Voltage

✓ Not immediate emergency — schedule promptly

What it means: Mains low.

Common causes: Brownout, wiring.

What to do: Electrician.

Reset guidance: one reset OK

Rheem Code

9 Flash — Flame Loss During Operation

✓ Not immediate emergency — schedule promptly

What it means: Flame extinguished.

Common causes: Dirty flame sensor, gas, condensate.

What to do: Clean / service.

Reset guidance: one reset OK

Rheem Code

EcoNet Errors — App-reported fault codes

✓ Not immediate emergency — schedule promptly

What it means: Various — EcoNet shows specific code text.

Common causes: See app for description.

What to do: Service per code.

Reset guidance: varies

Rheem Code

Tankless RTGH Errors — Various numeric codes on RTGH display

✓ Not immediate emergency — schedule promptly

What it means: See Rinnai-style codes (similar architecture).

Common causes: Per code.

What to do: Service per code.

Reset guidance: varies

Rheem Code

ProTerra Hybrid HPWH — Heat-pump water heater error display

What it means: Compressor, condensate, sensor.

Common causes: Service.

What to do: one reset OK

Reset guidance: no

Got a Rheem error code right now?

Note the exact code on your display, then call CANRO. Most Rheem faults are diagnosed and repaired on the first visit because we stock common Rheem service parts in every truck.

📞 Call (604) 359-1081 now

CANRO Rheem repair services across Metro Vancouver

CANRO services Rheem full-line HVAC and water heating in every Metro Vancouver city — including same-day emergency response for no-heat, no-hot-water, and gas-leak situations. See our city-specific Rheem pages:

→ See the full Rheem lineup hub page with every model, specs, and install costs

This Rheem error code guide is maintained by the CANRO Heating & Cooling team based on 25+ years of Rheem install, service, and repair experience across Metro Vancouver. Codes and behaviour described match current model manuals. Last reviewed May 2026.

Good to know

Frequently asked questions

What HVAC services does CANRO offer in Metro Vancouver?
CANRO installs, services and repairs boilers, furnaces, heat pumps, hot water tanks, tankless water heaters, gas fireplaces and air conditioning across Metro Vancouver. We work on residential homes, townhouses and condos throughout the Lower Mainland.
How long has CANRO been in business?
CANRO has been serving the Greater Vancouver area since 1999. Our founder George is recognised by customers as one of the most experienced boiler and hydronic heating technicians in the Lower Mainland.
What areas do you serve?
We cover all of Metro Vancouver: Vancouver, Burnaby, Richmond, Surrey, Coquitlam, North Vancouver, West Vancouver, New Westminster, Delta, Langley, Port Moody, Port Coquitlam, White Rock, Pitt Meadows, and Maple Ridge.
Are CANRO technicians licensed and insured?
Yes. CANRO holds Technical Safety BC contractor licences for gas (LGA0043870) and boilers (LBP0046450), our technicians are Red Seal certified for HVAC and gas, and we carry full liability insurance and WorkSafeBC coverage.
How can I book a service call?
Call (604) 359-1081, email info@canroheat.ca, or use the booking form. Provide the address, equipment and symptoms so CANRO can confirm the service scope and current appointment availability.
Do you offer free estimates?
Yes. Free in-home estimates are provided for boiler, furnace, heat pump and water-heater replacements. Diagnostic visits for repairs carry a flat service fee that is credited toward the repair if you proceed.
What brands do you service?
We service all major brands including Viessmann, Navien, IBC, Rinnai, Rheem, Bradford White, Weil-McLain, Laars, Baxi, NTI, Lennox, Carrier, Bryant, Goodman, Trane, York, Daikin, Mitsubishi Electric, AO Smith, Bosch, Noritz, Giant, GSW, John Wood, and Valor.
Do you offer government rebates for heat pumps?
A qualifying heat-pump project may be eligible under current BC programs. Check the program requirements, equipment and any required pre-approval before installation. The Canada Greener Homes Grant and Loan are closed to new applications. The program administrator determines eligibility and funding.
How quickly can you replace a broken hot water tank?
Contact CANRO with the equipment details and whether there is active leaking or no hot water. Timing depends on assessment, equipment availability, access and the required work; confirm scheduling when booking.
Why should I choose CANRO over other HVAC companies?
CANRO has been operating in Metro Vancouver since 1999 with a 4.9-star rating from 85+ Google reviews. We specialise in difficult boiler systems (Viessmann, IBC, Baxi, Laars) that many companies do not service, we give honest options instead of upselling, and our work is performed by long-term staff — not subcontractors.
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Reviews

What Metro Vancouver homeowners say

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“Canro does an amazing job! Super professional and skilled with everything—boilers, furnaces, and AC. Always a pleasure working with them!”

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“Five stars for Canro. We needed a replacement of a 30-year-old boiler. A new high-efficiency unit was installed—clean, professional work.”

Arlene Colasurdo
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“I can’t speak highly enough about George, who was recommended for a boiler service call for my parents’ home. George is excellent.”

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