When a Langley tenant reports no heat, a landlord's first job is confirming the basics and getting a licensed technician booked quickly.
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Quick answer
When a tenant reports no heat, first ask them a few basic questions, whether the thermostat is set correctly, whether there's power to the unit, and whether they smell gas, since a gas smell changes the response entirely. If it's a straightforward no-heat complaint with no gas odour, book a diagnostic visit as soon as possible; heat loss during colder months is not something to leave for days.
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If there's any gas smell, tell the tenant to leave the unit and call FortisBC at 1-800-663-9911 immediately, then let you know; that takes priority over everything else.
Assuming no gas smell, a no-heat complaint is a diagnostic call for a licensed technician. Common causes range from a tripped switch or breaker, to a control fault, to a failed component like a circulator pump or ignition part. Guessing over the phone rarely helps; getting a technician to the property is the fastest real path to an answer.
Heat is a basic habitability concern, especially through the wetter, colder months common to the Fraser Valley. Booking a diagnostic visit promptly, rather than waiting to see if it resolves on its own, is both the responsible move and generally what's expected of a landlord. CANRO triages no-heat calls with that urgency in mind, though exact timing depends on current demand, so it's worth calling and describing the situation clearly.
| Step | What to tell your tenant |
|---|---|
| After their report | You're booking a technician and roughly when |
| Before the visit | Confirm access arrangements, especially for rural Langley properties |
| After diagnosis | What was found and, if parts are needed, a realistic timeline |
| If repair takes time | Any temporary heat arrangement you're providing, if applicable |
A licensed gas fitter inspects the boiler, checks safety controls, and diagnoses the actual cause before recommending a repair. If parts need ordering, they'll tell you honestly rather than guessing at a timeline, and you can pass that information along to your tenant so everyone knows what to expect.
Coordinating access is often the part landlords find trickiest, especially if you don't live near the property or the tenant works during typical business hours. Letting the office know upfront whether you or the tenant will be present, and whether there's a lockbox, key arrangement, or gate code involved on a rural Langley property, saves a wasted trip and gets the diagnosis done faster.
Once the repair is complete, it's worth asking the technician for a brief written summary of what was found and fixed, both for your own records and in case the tenant has questions. This also gives you something concrete to reference if a similar issue comes up again down the road.
If the same boiler has needed more than one no-heat call within a short period, mention that history when you book. A pattern of repeat failures is worth a broader conversation about the unit's overall condition rather than treating each call as an isolated event.
Safety note
If you ever smell gas or suspect a leak, leave the home immediately, do not operate light switches, phones, or appliances inside, and call FortisBC's emergency line at 1-800-663-9911 from a safe location outside. Only a Technical Safety BC licensed gas fitter should open, adjust, or repair gas piping, venting, or combustion components. If your tenant reports a gas smell along with no heat, treat it as a gas emergency: they should leave the unit and call FortisBC before anything else happens.
Confirm the thermostat setting, whether there's any sound from the boiler, whether a breaker may have tripped, and whether they smell gas.
Treat it as urgent, especially in colder months; book a diagnostic visit promptly rather than waiting to see if it resolves on its own.
That takes priority over the heat issue itself; the tenant should leave the unit and call FortisBC at 1-800-663-9911 immediately.
This depends on your specific tenancy agreement and applicable rules; it's worth discussing reasonable arrangements with your tenant while repairs are underway.
Basic checks like the thermostat and breaker are fine; anything involving the boiler's gas components should be left to a licensed technician.
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