When a Port Moody tenant reports no heat, a landlord's first job is a few quick questions, then getting a licensed technician booked promptly.
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Quick answer
Ask your tenant a few basic questions first, whether the thermostat display is on, whether they've checked the breaker, and whether they smell gas, then book a licensed gas fitter promptly regardless of the answers, since a no-heat call in an occupied rental should be treated with reasonable urgency. If your tenant reports smelling gas, tell them to leave the home immediately and call FortisBC before anything else.
Need a licensed gas fitter for your gas boiler? Call CANRO at (604) 359-1081 — residential natural-gas heating and hot water across Metro Vancouver since 1999.
A no-heat report in the middle of a Port Moody winter, especially with young children, elderly tenants, or a home with limited backup heat sources, should generally be treated as needing prompt attention rather than scheduled whenever convenient. Landlords have a general obligation to maintain rental properties in a reasonable state of repair under BC's Residential Tenancy Act, and heat is a core part of that. CANRO can't promise a specific arrival time, but call the office, explain it's an occupied rental with no heat, and we'll do what we can to prioritize appropriately given the day's schedule.
For a genuine no-heat situation, tenants are often willing to allow faster access within a day or two, well ahead of the standard 24-hour notice window's minimum, since restoring heat is in their interest too, but the notice requirement still legally applies unless the tenant agrees otherwise in writing or verbally at the time. It's worth having a conversation with your tenant in advance, before any issue comes up, about how urgent access will work so there's no confusion or delay when it actually matters.
| Information | Why it helps |
|---|---|
| Boiler age and brand, if known | Speeds up diagnosis |
| Recent service history | Helps identify whether this is a new or recurring issue |
| Access instructions | Ensures the technician can get to the mechanical room without delay |
| Landlord contact for approving repair costs | Avoids delays if the tenant can't authorize work themselves |
Once heat is restored, ask for a brief explanation of what failed and whether it suggests anything about the boiler's overall condition, particularly if this is a recurring issue on an aging system. A pattern of no-heat calls on the same rental property is a signal worth acting on proactively rather than continuing to respond to each failure as a one-off.
Safety note
If your tenant reports a gas smell along with no heat, tell them to leave the home immediately, avoid touching switches, and call FortisBC at 1-800-663-9911 from outside before doing anything else.
BC's Residential Tenancy Act requires landlords to maintain the property in a reasonable state of repair, and heat is generally treated as an urgent maintenance issue, though there's no fixed number of hours specified for every case.
Yes, if you've set that up with the office in advance so we know they're authorized to book service and who approves the cost.
Call the office and explain it's an occupied rental with no heat; we'll do what we can to prioritize the call, though we can't promise a guaranteed arrival window.
No, many no-heat calls are a single component failure and a straightforward repair; the technician will give you an honest assessment rather than assuming the worst.
The legal notice period still technically applies, but most tenants are willing to allow quicker access for a genuine no-heat emergency if you communicate clearly.
Scheduling annual boiler service proactively is the most effective step landlords can take to catch wear before it becomes a tenant-facing emergency.
Family-run, TSBC-licensed (gas LGA0043870 · boiler LBP0046450), serving Metro Vancouver homes since 1999. Residential, natural gas only.
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