🛡️ Licensed & Insured · TSBC Gas-Fitting LGA0043870 · Serving Metro Vancouver since 1999
★★★★★ 4.9 from 85+ Google reviews · info@canroheat.ca
Metro Vancouver HVAC · Since 1999

Rheem ProTerra Maintenance & Annual Service in Vancouver

Rheem ProTerra Maintenance Annual Service in Metro Vancouver. CANRO: licensed boiler & gas technicians since 1999, upfront pricing. Call (604) 359-1081.

★ 4.9/5 · 85+ reviews✅ Licensed & insured💰 Rebates & financing👨‍🔨 Since 1999

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25+ YearsServing Metro Vancouver since 1999
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4.9 / 5 Rating85+ verified Google reviews
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Licensed & InsuredTSBC LGA0043870 · Boiler LBP0046450 · Red Seal · WorkSafeBC
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Rebates HandledCurrent BC programs—eligibility checked before installation

Keep your Rheem ProTerra efficient, leak-free and under warranty with annual professional maintenance from CANRO. CANRO Heating & Cooling has installed and serviced residential water heaters across Greater Vancouver since 1999. Call (604) 359-1081 or request a free quote.

A Rheem ProTerra rewards a little annual care. Because it’s part heat pump, part tank, maintenance covers both: cleaning the air filter and heat-pump intake, checking the anode rod and flushing sediment, and inspecting the condensate drain and refrigerant operation. Regular service keeps efficiency (and your rebate savings) high, prevents leaks, and protects the manufacturer warranty.

Free heat pump water heater quotes. Rebate paperwork handled. Licensed install.

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What ProTerra annual maintenance includes

  • Clean the heat-pump air filter and clear the intake.
  • Flush sediment from the tank.
  • Inspect the anode rod (the part that protects the tank from corrosion).
  • Clear and check the condensate drain.
  • Verify heat-pump and hybrid-mode operation and check for refrigerant or leak issues.
  • Confirm settings for best efficiency.

Annual maintenance cost & why it pays off

A yearly ProTerra service is modest — far less than a repair or lost efficiency — and a clean, correctly-set unit holds the low running cost you bought it for. It also keeps your warranty valid (most manufacturers require documented maintenance) and catches a leaking tank or failing anode before it becomes a flood. Ask about our maintenance plan with priority scheduling.

Please don’t DIY this. A heat pump (hybrid) water heater combines a 240V electrical supply, a sealed refrigerant circuit and pressurised hot water. Don’t open the unit, touch the wiring or breaker, handle refrigerant, or alter the tank connections. Safe homeowner steps are simple: keep the air intake and filter area clear, make sure the condensate drain isn’t blocked, and check the breaker is on. Anything more — including the electrical hookup — needs a licensed technician. Call (604) 359-1081.

Why a licensed installer — not DIY

A heat pump water heater is part appliance, part HVAC system: it needs a dedicated 240V circuit, a sealed refrigerant system, a condensate drain, enough surrounding air (or ducting) to pull heat from, and correct placement for our climate. A licensed CANRO technician sizes it, handles the electrical and condensate to code, commissions it for the rebate, and makes sure it actually performs in your space — not just bolts it in. DIY or unlicensed work risks safety, your warranty, and your rebate eligibility.

Why homeowners trust CANRO with water heaters

  • Since 1999. 25+ years installing and servicing residential water heaters — tank, tankless and now heat pump (hybrid) — across Metro Vancouver.
  • Licensed & insured. TSBC gas-fitting (LGA0043870) and boiler (LBP0046450) licences, Red Seal mechanics, refrigerant-certified technicians, and licensed electrical for the 240V hookup — plus full WorkSafeBC coverage.
  • Permits & code-compliant work. We pull the permits required and install to code — electrical, water and condensate.
  • Rebate guidance. Heat pump water heaters qualify for the largest FortisBC and CleanBC water-heater rebates — we confirm eligibility and handle the paperwork.
  • 4.9★ from 85+ Google reviews. Read our reviews — our own technicians, never subcontractors.
  • Upfront, written pricing and flexible financing.

Our Greater Vancouver service area

CANRO serves residential boiler customers across Metro Vancouver — Vancouver, Burnaby, Richmond, New Westminster, North Vancouver, West Vancouver, Coquitlam, Port Coquitlam, Port Moody, Surrey, Delta, Langley, White Rock, Maple Ridge, Abbotsford and Chilliwack. Local, TSBC-licensed technicians who know BC homes, BC gas code and BC rebate programs.

Frequently asked questions

How often should a Rheem ProTerra be serviced?

Once a year is ideal — to clean the air filter, flush sediment, check the anode rod and condensate, and confirm efficient operation.

How much does ProTerra annual maintenance cost?

A single annual visit is modest, and our maintenance plan spreads it out with member benefits. We’ll quote the exact price upfront.

Why does my ProTerra have a filter?

The heat pump pulls in room air to heat your water, so it has an air filter that needs periodic cleaning to keep airflow — and efficiency — up.

Does maintenance keep my warranty valid?

Yes — most manufacturers require documented annual maintenance. We keep records you can present for any claim.

Related boiler help

Book a licensed boiler technician

Don’t risk a gas appliance — let a licensed CANRO technician diagnose your heat pump water heater safely and quote any work upfront. Call (604) 359-1081 or book online. Same-day diagnostics when our schedule allows; serving Greater Vancouver since 1999.

CANRO Heating & Cooling — TSBC gas LGA0043870 · boiler LBP0046450 · refrigerant-certified · licensed electrical · WorkSafeBC insured · 4.9★/85+ reviews · serving Metro Vancouver since 1999.

Good to know

Frequently asked questions

What HVAC services does CANRO offer in Metro Vancouver?
CANRO installs, services and repairs boilers, furnaces, heat pumps, hot water tanks, tankless water heaters, gas fireplaces and air conditioning across Metro Vancouver. We work on residential homes, townhouses and condos throughout the Lower Mainland.
How long has CANRO been in business?
CANRO has been serving the Greater Vancouver area since 1999. Our founder George is recognised by customers as one of the most experienced boiler and hydronic heating technicians in the Lower Mainland.
What areas do you serve?
We cover all of Metro Vancouver: Vancouver, Burnaby, Richmond, Surrey, Coquitlam, North Vancouver, West Vancouver, New Westminster, Delta, Langley, Port Moody, Port Coquitlam, White Rock, Pitt Meadows, and Maple Ridge.
Are CANRO technicians licensed and insured?
Yes. CANRO holds Technical Safety BC contractor licences for gas (LGA0043870) and boilers (LBP0046450), our technicians are Red Seal certified for HVAC and gas, and we carry full liability insurance and WorkSafeBC coverage.
How can I book a service call?
Call (604) 359-1081, email info@canroheat.ca, or use the booking form. Provide the address, equipment and symptoms so CANRO can confirm the service scope and current appointment availability.
Do you offer free estimates?
Yes. Free in-home estimates are provided for boiler, furnace, heat pump and water-heater replacements. Diagnostic visits for repairs carry a flat service fee that is credited toward the repair if you proceed.
What brands do you service?
We service all major brands including Viessmann, Navien, IBC, Rinnai, Rheem, Bradford White, Weil-McLain, Laars, Baxi, NTI, Lennox, Carrier, Bryant, Goodman, Trane, York, Daikin, Mitsubishi Electric, AO Smith, Bosch, Noritz, Giant, GSW, John Wood, and Valor.
Do you offer government rebates for heat pumps?
A qualifying heat-pump project may be eligible under current BC programs. Check the program requirements, equipment and any required pre-approval before installation. The Canada Greener Homes Grant and Loan are closed to new applications. The program administrator determines eligibility and funding.
How quickly can you replace a broken hot water tank?
Contact CANRO with the equipment details and whether there is active leaking or no hot water. Timing depends on assessment, equipment availability, access and the required work; confirm scheduling when booking.
Why should I choose CANRO over other HVAC companies?
CANRO has been operating in Metro Vancouver since 1999 with a 4.9-star rating from 85+ Google reviews. We specialise in difficult boiler systems (Viessmann, IBC, Baxi, Laars) that many companies do not service, we give honest options instead of upselling, and our work is performed by long-term staff — not subcontractors.
Keep reading

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Reviews

What Metro Vancouver homeowners say

4.9
★★★★★
85+ verified Google reviews
★★★★★

“Canro does an amazing job! Super professional and skilled with everything—boilers, furnaces, and AC. Always a pleasure working with them!”

Nadia Naderi
Nadia NaderiGoogle review
★★★★★

“Five stars for Canro. We needed a replacement of a 30-year-old boiler. A new high-efficiency unit was installed—clean, professional work.”

Arlene Colasurdo
Arlene ColasurdoGoogle review
★★★★★

“I can’t speak highly enough about George, who was recommended for a boiler service call for my parents’ home. George is excellent.”

B. Niek
B. NiekGoogle review

Need heat, hot water or cooling? Talk to a real technician today.

25+ years keeping Metro Vancouver homes comfortable. Honest advice, upfront pricing, work that lasts.

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