Expert Napoleon Gas Fireplace service, repair and high-efficiency installation across Metro Vancouver — factory-trained technicians, upfront pricing, trusted since 1999.
⏱️ Same-day response · Next-day appointments for non-emergency work
Tell us what you need—we’ll call you back fast.
Napoleon is known for popular gas fireplaces & inserts. CANRO’s Red Seal technicians service the full Napoleon range, diagnose faults accurately, and install correctly-sized systems with the available rebates handled for you.
Not sure of your model? We service the full Napoleon range—just tell us what you have.
Napoleon is a Canadian brand — manufactured in Barrie, Ontario — which means its gas fireplaces are engineered and safety-listed for Canadian gas pressures, venting codes, and climate conditions from the outset. In Metro Vancouver, where heating seasons are moderate but damp, a Napoleon direct-vent unit handles the humidity and condensation cycles that wear out cheaper fireplace components faster than most homeowners expect. Models like the Ascent series are a practical fit for the mid-size living rooms common in Vancouver condos and North Shore townhomes, while the Altitude series, with its slimmer cabinet depth, gets into suites and renovated older homes where a conventional firebox would not clear the framing.
Napoleon inserts, which drop into existing masonry or zero-clearance openings, are a popular retrofit in Vancouver's older 1960s-1980s housing stock where drafty wood-burning fireplaces sit unused. CANRO technicians are familiar with the insert liner sizing and venting co-axial runs these conversions require, and we pull the required Technical Safety BC permit for every gas fireplace installation. FortisBC and BC Hydro occasionally offer incentives for high-efficiency insert conversions — ask CANRO at (604) 359-1081 whether your Napoleon model qualifies, or see our rebates page for current programs.
The most frequent service call CANRO receives on Napoleon gas fireplaces involves the thermopile or thermocouple losing millivolt output after several years of use. When the millivolt reading drops below the gas valve's minimum threshold, the fireplace will light briefly then drop out, or refuse to light at all while the pilot holds fine. Napoleon's gas valves on older Ascent models use a specific valve body that requires an OEM or matched replacement to maintain safe operation. CANRO stocks common Napoleon thermopile assemblies and gas valve kits, reducing turnaround time compared to ordering through a general HVAC distributor.
Our Red Seal gas technicians carry a combustion analyser and millivolt meter on every service call. Same-day appointments are available across Metro Vancouver — call (604) 359-1081 or visit our contact page to book a Napoleon gas fireplace diagnosis.
“Canro does an amazing job! Super professional and skilled with everything—boilers, furnaces, and AC. Always a pleasure working with them!”
“Five stars for Canro. We needed a replacement of a 30-year-old boiler. A new high-efficiency unit was installed—clean, professional work.”
“I can’t speak highly enough about George, who was recommended for a boiler service call for my parents’ home. George is excellent.”
We’re factory-trained across every major brand. Explore another, or call and we’ll handle whatever you have.
Tell us what’s going on. Most calls are answered the same business day.
A licensed tech diagnoses the issue and gives you honest options—no surprises.
We do the work cleanly, walk you through it, and handle any rebate paperwork.
25+ years keeping Metro Vancouver homes comfortable. Honest advice, upfront pricing, work that lasts.