Expert Regency Gas Fireplace service, repair and high-efficiency installation across Metro Vancouver — factory-trained technicians, upfront pricing, trusted since 1999.
⏱️ Same-day response · Next-day appointments for non-emergency work
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Regency is known for premium gas fireplaces & inserts. CANRO’s Red Seal technicians service the full Regency range, diagnose faults accurately, and install correctly-sized systems with the available rebates handled for you.
Not sure of your model? We service the full Regency range—just tell us what you have.
Regency has been manufacturing gas fireplaces in North America since 1979, and their lineup spans a range that suits the housing mix we see throughout Metro Vancouver — from compact Horizon series inserts sized for the narrow gas-firebox openings common in older Vancouver Specials and Burnaby bungalows, to the wide-format Panorama series that fits the open-plan great rooms in newer Coquitlam and Surrey townhomes. The City series linear fireplaces have become a popular choice in concrete condos where a slimmer, wall-recessed look is the priority and floor space is tight. Regency units are CSA-certified for Canadian gas specifications and are designed to handle the damp, mild winters of the Lower Mainland.
One practical strength Regency brings to BC installations is parts availability. Their Canadian distribution network means thermocouple assemblies, gas valves, and remote receiver modules for current Horizon and Panorama models are typically stocked locally rather than ordered internationally. CANRO technicians carry commonly needed Regency components on the service van, which shortens repair turnaround compared with brands relying on cross-border freight. See our rebates page for current CleanBC and FortisBC incentives that may apply to a Regency gas fireplace upgrade.
Regency gas fireplaces are reliable, but like any gas appliance operated infrequently — as most Metro Vancouver fireplaces are, running only during the November-to-March window — they develop predictable issues from seasonal disuse. The most common call CANRO receives on Regency units is an ignition fault after the fireplace has sat unused through spring and summer. A proper diagnosis requires measuring thermocouple millivolt output at the gas valve, not just visually inspecting the pilot — a reading that looks fine to the eye can still be below the valve's hold-open threshold.
Regency's warranty covers heat exchanger and firebox components for a substantial period on most models, but the warranty is conditioned on annual professional service by a licensed gas fitter. In BC that means a Technical Safety BC-licensed technician — CANRO holds gas licence LGA0043870. Skipping annual service does not just risk a fault; it can void the parts coverage you paid for. Our contact page makes it straightforward to schedule a pre-season inspection before the autumn rush.
“Canro does an amazing job! Super professional and skilled with everything—boilers, furnaces, and AC. Always a pleasure working with them!”
“Five stars for Canro. We needed a replacement of a 30-year-old boiler. A new high-efficiency unit was installed—clean, professional work.”
“I can’t speak highly enough about George, who was recommended for a boiler service call for my parents’ home. George is excellent.”
We’re factory-trained across every major brand. Explore another, or call and we’ll handle whatever you have.
Tell us what’s going on. Most calls are answered the same business day.
A licensed tech diagnoses the issue and gives you honest options—no surprises.
We do the work cleanly, walk you through it, and handle any rebate paperwork.
25+ years keeping Metro Vancouver homes comfortable. Honest advice, upfront pricing, work that lasts.